Software Support Engineer
Job Description
Title: Software Support Engineer
Company Name: Southtech Limited
Vacancy: 02
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ BSc. in CSE/Software Engineering or relevant subjects
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Provide support and identify all issues and prepare appropriate documentation of all issues and give first level solutions
∎ To collect customer requests from Customer Relationship Management (CRM) tool.
∎ To categorize, list and distribute tasks as per customer requests to responsible team members.
∎ Monitoring and follow-up ongoing tasks on behalf of team manager.
∎ To make yourself aware about the features and functionalities of the products (software/s) which are managed by the team in which you are going to join.
∎ To participate in software testing according to test specifications (if required).
∎ May need to work under the direct supervision of the client
∎ Perform testing, database support, patch preparation, if assigned by the supervisor.
∎ 24 x 7 on-call support model needs to be established which might require for the candidate to physically (or virtually, whichever is more effective) be present at the client premises and provide support.
∎ Coordinate with clients and resolve all application and system related issues
∎ Administer and resolve applications issues, provide updates and perform root cause analysis
∎ Supervise all issues related to application and system procedures and provide services proactively
∎ Maintain good professional relationships with clients
∎ Perform root cause assessment and debug all issues and ensure availability of applications
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Sound Knowledge on SQL queries and Database administration (Oracle, MySQL)
∎ Hands on experience on Java, Spring MVC, Spring Boot, Hibernate, JPA, Spring Data, AngluarJS, Angular, Jquery,
∎ System analysis experience
∎ Unit test code writing skill
∎ Ability to explain complex ideas to those with IT and systems knowledge
∎ Exceptional verbal and written communication skills both in Bangla and English
∎ Listening ability and patience
∎ Extraordinary customer service and relationship management experience
∎ Critical thinking skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Remuneration and benefits package including competitive salary
∎ Two bonuses per year (per bonuses will be equal one month's basic salary)
∎ 15 Days Annual Leave, 10 Days Casual Leave and 14 days Sick Leave per year
∎ Contributory Provident Fund, Gratuity
∎ Vendor Certification fee reimbursement
∎ Medical benefit for self and immediate family
∎ Excellent modern office environment
∎ Friendly, clean working environment
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Feb 2022
Company Information:
∎ 26 Jan 2022
∎ Southtech Limited
∎ Address : Dhaka Square, 4th Floor, Plot 1, Road 13, Sector 1, Uttara MT, Dhaka 1230
∎ Web : www.southtechgroup.com
∎ Business : In May 2020, we celebrated our 24th Anniversary. Southtech is one of the largest software companies in Bangladesh, with an international footprint of offices in Bhutan, United Kingdom, Myanmar and the United States of America. We are a CMMI Level 5 assessed and ISO 9001:2015 certified company with software solutions that range from automating small restaurants to large high street banks. Collaborate and innovate with like-minded individuals and cultivate your skills to develop your career, not just in Bangladesh but in our international offices too.
Category: IT/Telecommunication
: Please read the job requirements carefully and do not apply if your profile doesn't match with job requirements.
Source: bdjobs.com
Deadline Expired on 5th Feb 2022
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