SOC FO Engineer

Job Description

Title: SOC FO Engineer

Company Name: ZTE Corporation

Vacancy: 8

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Technical Infrastructure

Published: 26 Jun 2024

Education:
∎ Bachelor in Engineering (BEngg)

Requirements:

Additional Requirements:
∎ 1.More than 2 years experience in NOC (Network Operation Center) FO (Front Office) or HelpDesk or other relevant work.
∎ 2.Basic knowledge of Telecommunication fields like Core Network and Wireless Network.
∎ 3.Understand workflows and processes.
∎ 4.Excellent written and verbal communication in English and interpersonal skills.
∎ 5.Good skill with Office software etc.
∎ 6.Willing to learn, active and positive.

Responsibilities & Context:
∎ 1.Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience monitoring.
∎ 2.Monitor Network traffic, user number and other important KPI via Dashboard and report to management in case of degradation.
∎ 3.Submit SOC correlated daily/weekly/monthly reports to management and customer.
∎ 4.Escalate to management during TT & WO analysis and handling according according to SLA requirement.
∎ 5.Basic analyze for some common alarms according to experience database before escalating to SOC Analysis Engineer.


Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ ZTE Corporation
∎ Delta Life Tower, 5th Floor, Plot-37, Road-45&90, Gulshan North Circle-2, Dhaka-1212.
∎ Telecommunication Equipment Manufacturer/Multinational Telecommunication Vendor

Address::
∎ Delta Life Tower, 5th Floor, Plot-37, Road-45&90, Gulshan North Circle-2, Dhaka-1212.
∎ Telecommunication Equipment Manufacturer/Multinational Telecommunication Vendor

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 26 Jul 2024

Category: IT/Telecommunication

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