CEM Engineer

Job Description

Title: CEM Engineer

Company Name: ZTE Corporation

Vacancy: 1

Age: At least 24 years

Job Location: Dhaka

Salary: Tk. 50000 - 100000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Technical Infrastructure

• Bachelor of Science (BSc) in Computer Science & Engineering, Electronics and Telecommunication Engineering, Electrical & Electronic Engineering

• 2 to 6 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Technical Infrastructure

• Age At least 24 years

Position Responsibilities：

1. Responsible for SQM (Service Quality Management) and CEM (Customer Experience Management)

2. Analyze and demarcate Service/Experience degradation problems detected by Service Monitoring Team via ZTE Big Data tool.

3. Manually analyze and demarcate customer complaints when system automated demarcation failed or incorrect.

4. Prepare Analysis report on Service/experience problems proactively and and drive for close-loop till resolution.

5. Present Big Data/SOC analysis reports to client with insights and arrange knowledge share regularly.

6. Analyze KQI (Key Quality Indicator) and QoE (Quality of Experience) indicators, share regular reports with Internal & External stakeholders and drive to reach Target.

7. Provide KQI and QoE improvement plan and send to RAN/CORE/NOC/SOC/BO (Back-Office) to improve, and track the progress.

8. Provide necessary information and support to the relevant teams including RAN/CORE/NOC/SOC/BO (Back-Office) after major Network changes and during troubleshooting.

9. Deep-dive on VIP/HVC/Enterprise Customer issues and provide recommendations based upon ZTE Big Data tool findings.

10. AI/ML based Service Quality Insights & Recommendations.

Position Qualification:

1. BSc in EEE/CSE or relevant subject from reputed University.

2. Totally over 2 years experience of Core Network field or Customer Experience Management.

3. Basic knowledge of Telecommunication Network including UMTS, LTE, EPC Technology and Core & Service Network KQIs.

4. Basic Knowledge on Database, Hadoop and Big Data technology.

5. Personnel familiar with Artificial Intelligence (AI/ML), SQL and Python is preferred