Service Desk Engineer, IT Operations
Job Description
Title: Service Desk Engineer, IT Operations
Company Name: Green Delta Insurance Company Limited
Vacancy: Not specific
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science and Engineering
∎ Skills Required: Linux, Networking and Security Access control, Server Management, Windows Administration
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Performing all service desk activities – call logging, ticket categorization, incident handling, following-up and ticket closing thereby maintaining quality customer service.
∎ Computing support to end users regarding OS, network/internet connectivity, software, hardware etc.
∎ Giving administrative support to L1 for mail service, end-point solution.
∎ Preparing and delivering IT equipment to end users.
∎ Providing L1 support for business applications related issues and escalating to L2 level.
∎ Providing data backup & restoration support.
∎ Maintaining established process & practices for service management. Identifying and acting upon on improvement areas.
∎ Regular and ad-hoc operational reporting as required.
∎ Performing scheduled maintenance activity.
∎ Working in shift/ roster
Additional Requirements:
∎ Age at most 35 years
∎ Vendor certification on Microsoft solution
∎ Good communication skill with decent phone etiquette.
∎ Ability to provide excellent customer service.
∎ Positive Team Player attitude.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Jan 2023
Company Information:
∎ 15 Jan 2023
∎ Green Delta Insurance Company Limited
∎ Address : Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
∎ Web : www.green-delta.com
∎ Business : Insurance
Category: IT/Telecommunication
:
Deadline Expired on 31st Jan 2023
Similar Jobs
Digital Marketing Executive
Webflow Developer
Business Analyst
Senior Site Engineer, Telecommunication
Database Administrator
Software Engineer (ReactJS)
Web Developer (PHP Laravel)
SEO Specialist and Content Writer
Junior QA Tester
Assistant Manager, Project Management
Full Stack Software Engineer (Laravel, InertiaJs, React, NextJs)
Manager - Training & Development
Sr. Software Engineer
Full stack web developer
Data Analyst
IT Executive
Java Middle Developer
IT Site Engineer (Sitakunda, Manikgong, Netrokhona, Kornofuli, Ghorasal)
Officer
Lead Engineer (Web Application)
Deputy Manager/Manager
Backend / Sr. Backend Engineer (Java)
Executive/ Senior Executive, Information Technology
Executive
Senior Executive/ Assistant Manager- Business Development
Front End Developer (React JS & Next JS)
Python Developer (Python & Django)
Frontend Developer (React.js/Next.js)
Backend Developer (Node.js)
Automation QA Engineer
Senior Sales Executive (IT Products)
Junior Executive
Software Support Engineer / Data Migration
Angular Front-end Developer
Full Stack Software Engineer
Senior .Net Developer
WordPress Developer
ISP System Engineer
Backend Laravel Web Developer
FullStack Software Development Engineer (PHP)
Facebook Group