Job Description
Title: Service Desk Engineer, IT Operations
Company Name: Green Delta Insurance Company Limited
Vacancy: Not specific
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science, Computer Science and Engineer
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Performing all service desk activities – call logging, ticket categorizing, incident handling, following-up and ticket closing, maintaining quality customer service.
∎ Computing support to end users regarding OS, network/internet connectivity, software, hardware etc.
∎ Providing L1 administrative support for mail service, end-point solution.
∎ Preparing and delivering IT equipment to end users.
∎ Providing L1 support for business applications related issues and escalate to L2 level.
∎ Ensuring data backup & restoration support.
∎ Maintaining established process & practices for service management. Identifying problems and acting for improvement.
∎ Performing regular and ad-hoc operational reporting as required.
∎ Performing scheduled maintenance activity.
∎ Working in shift/ roster.
Additional Requirements:
∎ Age at most 30 years
∎ Good communication skill with decent phone etiquette.
∎ Ability to provide excellent customer service.
∎ Positive Team Player attitude.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity, T/A
∎ Festival Bonus: 2
∎ Others benefit as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Aug 2023
Company Information:
∎ 6 Aug 2023
∎ Green Delta Insurance Company Limited
∎ Address : Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
∎ Web : www.green-delta.com
∎ Business : Insurance
Category: IT/Telecommunication
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