Service Desk Engineer
Job Description
Title: Service Desk Engineer
Company Name: Green Delta Insurance Company Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Perform all service desk activities and incident handling on a daily basis and maintain quality customer service.
∎ Troubleshooting systems, OS, LAN/Internet, IT equipment, business applications related issues and escalate advanced cases
∎ Maintain established process & practices for service management.
∎ Responsible for prepare the daily operational Reports from system and manual for supervisor as per management required.
∎ Data backup & restoration support.
∎ Providing support internally and externally to our network and users via phone, email, remote access and onsite.
∎ Perform scheduled maintenance inspection
∎ Good phone etiquette, ability to provide excellent customer service.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Service delivery ownership
∎ Willingness to work in any shift/ roster.
∎ Positive Team Player attitude
∎ End user Problem solving related to service.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Application Deadline: 22 Mar 2021
Company Information:
∎ 11 Mar 2021
∎ Green Delta Insurance Company Limited
∎ Address : Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
∎ Web : www.green-delta.com
∎ Business : Insurance
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 22nd Mar 2021
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