Service Delivery Manager - Infrastructure
Job Description
Title: Service Delivery Manager - Infrastructure
Company Name: A Renowned Software Development Company
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Post-graduate qualifications in a computing and/or business discipline and extensive relevant experience
∎ Preferred Professional Certification: ITIL,AWS Solution Architect,AWS Certified professional
Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s):
AWS Cloud, AWSAzure Cloud Administration, ITIL, Security Management of IT System
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Planning, Designing, Developing and Implementing Cloud-based applications
∎ Managing cloud environments in accordance with company security guidelines
∎ Participate in Project Lifecycle implementation, Documentation and handover to BAU Team.
∎ Research and develop proof-of-concepts projects to validate new solutions
∎ Follow exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
∎ Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
∎ Ensure service implementations meet Apsis practices and policies.
∎ Follow all ITIL Best Practices for Incidents, Requests, Tasks, Change etc.
∎ Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
∎ Follow the Shift Roster as per Business Requirements and available On-call Support as needed.
Additional Requirements:
∎ Age at least 32 years
∎ Experience running infrastructure and platform services in a public cloud platform, such as AWS or Azure
∎ Certified ITIL foundation and familiarity with the advanced principles of ITIL
∎ Understanding of ITIL practices
∎ Good knowledge of ISO27001 / ISO9001 / ISO2000
∎ Extensive support experience with virtualization technologies
∎ Good knowledge of applications including, groupware, unified communications, cloud storage technologies, back up technologies
∎ Extensive knowledge of computer hardware, including Blade server configuration & support
∎ Working knowledge of a range of diagnostic utilities, including APIM, Landscape, HPE tools
∎ Experience with desktop and server operating systems, including Windows & MacOS
∎ Proven track record of developing and providing SLAs and Service Desk deliverables
∎ Demonstrated progressive experience in the management of a technical support team
∎ Experience of containerization technologies, application of REST API
∎ Strong networking skills. You understand TCP/IP, VLAN’s, DNS, load balancing
∎ Experience with configuration management automation and monitoring tools
∎ In-depth understanding of Cloud technologies and applications, storage and unified communication
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jan 2023
Company Information:
∎ 14 Dec 2022
∎ A Renowned Software Development Company
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 5th Jan 2023
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