Senior Technical Support Engineer

Job Description

Title: Senior Technical Support Engineer

Company Name: Jailbreak VPN (A USA Based Multinational company )

Vacancy: 10

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Maintain the quality and accuracy of the technical support.
∎ Support users for solving queries via email, tickets, forums, Facebook groups, Skype or Zoom screen share, and so on.
∎ Test products, write bug reports and suggest new features based on consumer feedback.
∎ Write tutorials and product documentation, and knowledge-based articles. Work with our technical operations team.
∎ May need to arrange calls and screen sharing sessions outside the daily working schedule in case of an emergency.

Additional Requirements:
∎ Must have good knowledge of IT
∎ Excellent writing and communication skills to convert technical jargon into simple language.
∎ Graduation in any discipline.
∎ Motivated and passionate about helping consumers and support your colleagues grow.
∎ Curiosity and desire to learn about anything that jumps in front of you.
∎ Strong problem-solving skills.
∎ Ability to learn quickly and have a positive mindset.
∎ Great attention to detail, self-motivated, and organized.

Salary: Tk. 40000 - 50000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Loyalty Bonus
∎ Performance Bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Aug 2021

Company Information:
∎ 29 Jul 2021
∎ Jailbreak VPN (A USA Based Multinational company )
∎ Address : Ventura Iconia, Level 3, H: 37, Road: 11, Block: H, Banani, Dhaka, Bangladesh.
∎ Web : https://career.jailbreakvpn.com
∎ Business : Jailbreak VPN is an innovative technology company working tirelessly to make the world a better place since 2015 by providing the best internet security products to our customers. Our products have been used by millions of people from 180+ countries worldwide. You will be a part of this great company and its cause... Besides we provide great benefit. For any questions, please call our helpline: +8809678771218

Category: IT/Telecommunication