Senior System Engineer/ System Engineer- (Pre- Sales)

Job Description

Title: Senior System Engineer/ System Engineer- (Pre- Sales)

Company Name: Ensure Support Services Ltd.

Vacancy: 1

Age: 27 to 40 years

Job Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms

• Bachelor of Science (BSc) in Computer Science & Engineering

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms

• Age 27 to 40 years

Technical Skills:

• Virtualization: VMware vSphere/ESXi, Hyper-V, Nutanix AHV

• Servers & Storage: Dell, HPE, Lenovo, SAN/NAS technologies

• Backup & DR: Veeam, Commvault, or equivalent solutions

• Operating Systems: Windows Server, Linux

• Cloud & Hybrid Infrastructure (preferred): Azure, AWS, Private Cloud

• Monitoring, automation, and scripting knowledge is an added advantage

Pre-Sales & Solution Design:

• Understand customer business needs, technical queries, and infrastructure requirements through meetings, workshops, and site visits.

• Design end-to-end Data Center and Virtualization solutions based on customer requirements, best practices, and industry standards.

• Prepare solution architecture, technical proposals, BOM (Bill of Materials), compliance matrices, and technical presentations.

• Deliver technical presentations, demos, and solution walkthroughs to customers, including enterprise and mid-market clients.

• Support the sales team during bid management, RFQ/RFP/RFI responses, and technical clarifications.

Proof of Concept (PoC) & Validation:

• Execute Proof of Concepts (PoC) for new technologies and proposed solutions to validate feasibility, performance, and compatibility.

• Analyze PoC results and provide recommendations for final solution design.

• Assist customers during evaluation and pilot phases.

 Technology Research & Innovation:

• Conduct research and development (R&D) on emerging technologies in Data Center, Virtualization, Cloud, Backup, DR, HCI, and related domains.

• Continuously upgrade technical knowledge and adopt new and advanced technologies to align innovative solutions with customer needs.

• Proactively propose new solution offerings and value-added services to improve competitiveness.

Collaboration & Stakeholder Management:

• Coordinate with internal sales, implementation, and support teams to ensure seamless solution handover and project delivery.

• Work closely with vendors, OEMs, and distributors for solution validation, pricing, escalations, and technical support.

• Participate in joint customer meetings with OEM partners when required.

Documentation & Compliance:

• Prepare and maintain technical documentation, SOPs, solution architecture diagrams (HLD/LLD), and operational reports.

• Ensure all proposed solutions comply with organizational security policies, operational procedures, and industry best practices.

• Support internal audits and compliance requirements related to technology solutions.

Knowledge Sharing & Team Support:

• Provide technical assistance, mentoring, and knowledge transfer to team members to enhance overall technical capability.

• Conduct internal technical sessions, product briefings, and solution workshops.

Other Responsibilities

• Conduct technical meetings with customers of varying complexity and business scale.

• Willing to travel anywhere within the country as per project or business requirements.

• Perform any other duties assigned by management in line with organizational goals and responsibilities.

• T/A,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2