Senior Project Officer- Communication With Communities

Job Description

Title: Senior Project Officer- Communication With Communities

Company Name: Action Contre la Faim (ACF)

Vacancy: 1

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Master of Social Science (MSS)
∎ Masters in Communication, Development Studies or any relevant subject.

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ With the supervision by Manager-CwC, the ‘Senior Project Officer- Communication with Communities (CwC)’ will be responsible for smooth operations of Action Against Hunger’s information centres in Cox’s base. S/he will lead a team of Project Officers and ensure high quality of program implementation.
∎ Communications with Communities (CwC) is a growing field in Action Against Hunger’s programming, the Senior Project Officer will be leading Action Against Hunger’s CwC activities/information centres from the frontline and will be responsible for the implementation of CwC programming/Information centres in field level.
∎ Close guidance and support will be provided by the Communication Manager and the ‘Communications & Advocacy unit’ of Action Against Hunger, Bangladesh.
∎ In order to accomplish the above, s/he will need to be proactive, quick learner and form & maintain a thorough understanding of Action Against Hunger’s history, values, culture, policies and long-term programming strategies.

Job Responsibilities:
∎ Objective 1: Operational: To ensure smooth and proper running of different components of Communication with Communities (CwC) program through systematic and regular supervision, monitoring and follow up.
∎ Ensure smooth operations of all IHs.
∎ Ensure and supervise high quality services in all IHs.
∎ Efficiently address and provide quick solutions to complications and questions.
∎ Ensure smooth referral pathways between all stakeholders.
∎ Ensure referral of beneficiaries to appropriate services and agencies.
∎ Organize and facilitate regular group discussions with beneficiaries in the IHs.
∎ Organize outreach activities, when required, to ensure that IHs become a known and trustworthy point for information and feedback in the community.
∎ Ensure the IHs are closely working in collaboration with different programs of ACF.
∎ Identify opportunities to ensure engagement of population groups that are less accessible (e.g. women, elderly groups).
∎ Objective 2: To ensure high quality of reporting, monitoring and documentation.
∎ Collect and compile daily, weekly and monthly statistic and narrative reports and submit to line manager.
∎ Produce and submit high quality analysis reports and ensure quality of program.
∎ Ensure and monitor feedback mechanisms are fully functional in all IHs.
∎ Ensure community feedback and questions are properly collected and recorded in the system and are consequently shared in the coordination chain.
∎ Take pro-active steps to address community feedback received with support from ACF management.
∎ Ensure regular follow-up with ACF’s Complaint Management Unit (CMU) and proper treatment of complains.
∎ Promote two way and interactive communications in all IHs to create an enabling environment.
∎ Objective 3: Communication, coordination and team management
∎ Keep collaboration and coordination with other stakeholders who are also responding to the refugee crisis.
∎ Supervise the activities of project officers in the IHs.
∎ Supervise the activities of project officers and for outreach activities.
∎ Closely monitor the quality of services in the IHs and outreach activities.
∎ Provide proper coaching to project officers.
∎ Attend coordination meetings, whenever required.
∎ Lead external visits (donors or partners) to IHs.
∎ Manage and evaluate team members.
∎ Monitor staff capacity development need and ensure Project Officers receive proper trainings.
∎ Objective 4: Supervise and ensure the quality of services in the IHs.
∎ Provide full support to ensure all services are provided with high quality with profound implementation of program.
∎ Ensure that hygiene and sanitation rules are respected in the IHs.
∎ Ensure crowd management, when needed.
∎ Ensure beneficiaries feel welcome in the IHs.
∎ Ensure information services are provided respectfully to beneficiaries.
∎ Ensure team members are motivated and cared for.
∎ Objective 5: Proactively support ACFs commitments to gender equality, child protection and disability sensitivity
∎ Read and ensure a full understanding of ACFs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary
∎ Implement all work related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries
∎ Ensure the incorporation of gender equity principles in all policies and activities
∎ Encourage the participation of all genders in meeting and on committees
∎ Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.
∎ Understand the basics tenants of ACFs Gender Minimum Standards & Child Protection Policies.

Additional Requirements:
∎ Experience in the field of project management, information and communication.
∎ Knowledge and experience in liaison with GoB and NGO counterparts and development partners; able to coordinate with appropriate stakeholders.
∎ Able to work in both Bangla and English (spoken and written).
∎ Ability to manage diverse team.
∎ Creativity and initiative in identifying program opportunities and needs.
∎ Ability to act as an Action Against Hunger ambassador.
∎ Good organizational skills.
∎ Previous experience in working with NGO.
∎ Sound knowledge in working with MS Office (especially Word, Excel, PowerPoint), etc.
∎ Flexible with respect to job priority.

Salary: Tk. 71000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus: 1 month Gross salary every year;
∎ Provident Fund: 7.5% of Basic Salary;
∎ Performance Bonus: from 30 % to 80% of monthly Gross salary per year depending on performance;
∎ End of Contract Benefits: up to 2 months' Gross salary;
∎ Medical coverage: 80% hospitalization coverage medical expenses (max limit BDT 120,000 per year);
∎ 18 days of paid annual leaves per year.
∎ 10 days of paid casual leaves per year.
∎ 14 days of paid sick leaves per year.
∎ Free and unlimited access to the certifying e-learning platform Cross knowledge.
∎ Participation to external training costs upon eligibility of the request.

Application Deadline: September 28, 2019

Company Information:
∎ Action Contre la Faim (ACF)
∎ Address : Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Web : www.actioncontrelafaim.org
∎ Business : Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).

Category: NGO/Development