Senior Officer/ Officer, IT

Job Description

Title: Senior Officer/ Officer, IT

Company Name: Grameen Telecom Trust

Vacancy: 02

Age: At most 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years

• B.Sc/ Diploma in Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE).

• At least 3 years

• Age At most 30 years

• Able to work under pressure.        

• Excellent skill in both Bengali & English typing.        

• Good interpersonal and communication skills.

• Technical Troubleshooting: Identify and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and scanners.

• System Installation & Setup: Perform installation, configuration, and maintenance of Operating Systems (Windows/Linux/Mac) and essential business applications.

• Networking & Connectivity: Manage and maintain Local Area Network (LAN), Wi-Fi, and internet connectivity. Monitor routers, switches, and ensure stable network performance.

• System Security: Perform regular system updates, patch management, and antivirus monitoring to protect against security threats.

• Communication Systems: Support IP telephony systems, video conferencing tools, and office communication platforms (e.g., Zoom, Teams, Slack).

• Server & Backup Operations: Assist in server maintenance and backup operations to ensure data integrity and disaster recovery readiness.

• Security & Surveillance: Install and manage CCTV systems, Access Control, and Biometric attendance devices.

• User Management: Manage corporate email accounts, handle password resets, and configure user permissions for various software and ERP systems.

• Data Backup & Security: Ensure regular data backups and maintain up-to-date antivirus/firewall protection to secure the company’s digital assets.

• Inventory Management: Maintain an accurate inventory of IT assets (RAM, Hard Disks, Motherboards, etc.) and process requisitions for new equipment.

• Vendor Coordination: Liaise with Internet Service Providers (ISPs) and third-party hardware vendors for repairs or service-related issues.

• Remote & On-site Support: Provide technical assistance to employees both in-person and via remote support tools (e.g., AnyDesk, TeamViewer).

• Project Participation: Participate in IT projects such as system upgrades, new hardware/software installations, and migrations.

• Policy Compliance: Ensure compliance with IT policies, data security, and information security standards within the organization.

• Graphic Design: Perform basic photo editing, resizing, and banner designing using Adobe Photoshop or Illustrator for internal communications or social media.

• Video Editing: Assist in basic video trimming, subtitle adding, or creating short clips using tools like Adobe Premiere Pro, CapCut, or Camtasia.

• Provident Fund.

• Gratuity.

• Festival Bonus.

• Medical Insurance.

• Mobile Bill.