Senior Officer - Accountability
Job Description
Title: Senior Officer - Accountability
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar (Ukhia)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's/ Master's in Statistics/ Economics/ Social Science/ Development Studies/ Project Management
∎ Preferred Professional Certification: Monitoring and Evaluation Certification
∎ Skills Required: Advanced knowledge of MS Excel, Analytical Skills, Data Analysis, Data management, Donor Compliance
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Accountability, Evaluation and Learning, MEAL, Monitoring and Evaluation
Job Context:
∎ The position will be responsible for implementing the Country Office feedback and complaints system. She/he will ensure client feedback and complaints processes are embedded in all phases of programs and projects in compliance with IRC global initiatives and commitments. The Senior Officer- Accountability will provide hands-on support in designing and selection of feedback channels, prepare and implement proactive and reactive feedback plans and ensure incorporation of client feedback in programs.
∎ Department: MEAL
∎ Reporting to: MEAL Coordinator
Job Responsibilities:
∎ A. System Design & Planning:
∎ The Senior Officer-Accountability will support all aspects of designing, planning, and implementing the Country Program client accountability mechanism in line with IRC guidelines and commitments. This will include support to develop standard operating procedures and processes in accordance with global commitments and standards.
∎ The Senior Officer Accountability will lead on training implementing staff in accountability principles and practices and support staff to ensure uptake of agreed guidelines.
∎ In consultation with the MEAL Manager and MEAL officers, She/he will coordinate and liaise with implementation staff to ensure compliance with the Country Office client accountability mechanisms
∎ Lead on assessments including designing and selection of feedback channels.
∎ In consultation with the MEAL Coordinator, provide technical support to programs and projects at all stages on client accountability.
∎ Develop plans for implementing agreed client accountability mechanisms.
∎ In consultation with the MEAL Coordinator, regularly review and update client accountability mechanisms.
∎ In consultation with the MEAL Coordinator, develop budgets and coordinate with program management to allocate adequate resources to support implementation of client accountability.
∎ B. Documentation & Reporting:
∎ Collate client feedback data across the Country Program, analyze, identify and address information gaps.
∎ In collaboration with the MEAL Manager and MEAL officers maintain feedback registries.
∎ In collaboration with the MEAL Manager and MEAL officers, develop monthly, quarterly and annual feedback reports for programs and projects.
∎ Regularly update, analyze and interpret client feedback data to support decision making.
∎ Ensure client feedback data is available on IRC's data platforms.
∎ In close collaboration with the MEAL Coordinator, lead documentation and sharing of knowledge and emerging practices from accountability mechanisms internally and externally.
∎ In collaboration with the MEAL Manager and MEAL officers, support regular analysis of program and project performance on client accountability standards.
∎ C. Staff Capacity Building:
∎ Train program staff on client accountability guidelines.
∎ Provide coaching and mentoring to staff to ensure consistent and accurate utilization of client accountability mechanisms.
Additional Requirements:
∎ Minimum of 3 years' experience in Monitoring, Evaluation, Accountability and Learning
∎ At least 3 years' experience working on large scale, complex, multi-sector programs in both emergency and/ fragile contexts and implementing accountability systems for a range of different donors
∎ Experience developing analytical reports
∎ Experience conducting assessments using participatory methodologies
∎ Excellent database, data management and data analysis skills, with experience using at least two software applications such as Microsoft Excel, Access, SPSS, STATA, Epi-data, Epi-Info
∎ Possesses Advanced Excel skills (e.g. pivot tables, functions, etc.)
∎ Ability to compile and holistically analyze diverse datasets.
∎ Excellent written and oral presentation skills.
∎ Excellent coordination skills
∎ Strong commitment to IRC's mission, purpose and values
∎ Demonstrated ability to train and build capacity of others
∎ Comprehensive knowledge of humanitarian accountability principles and their translation into practice
∎ Strong planning, organizational and interpersonal skills
∎ Excellent analytical, presentation, and reporting skills
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Two (2) bonuses in a year equivalent to two (2) basic salaries (not related to festival)
Application Deadline: 25 Jul 2020
Company Information:
∎ 22 Jul 2020
∎ International Rescue Committee (IRC)
∎ Address : Apartment A4, 4th Floor, Navana Miru, House 4, Road 96, Gulshan 2, Dhaka
∎ Web : https://www.rescue.org/
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: NGO/Development
Read Before Apply: Standard of Professional ConductIRC and IRC employees are required to abide by the values and principles outlined in the IRC Way - Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others. Gender Equality & Equal OpportunityWe are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?
