Senior Executive - Reservation & Ticketing
Job Description
Title: Senior Executive - Reservation & Ticketing
Company Name: Sadik Travels & Tours
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience: --
Published: 2026-09-14
Application Deadline: 2026-09-30
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Sadik Travels & Tours (A Government Approved Travel Agency & Associate Member of ATAB) is looking for a dynamic and experienced professional to join our team as Senior Executive - Reservation & Ticketing.
Key Responsibilities:
Air Ticket Reservation & Issuance: Handle domestic and international air ticket bookings, check flight availability, and issue tickets within ticketing time limits (TTL).
PNR & GDS (Sabre) Operations: Manage PNRs accurately using GDS – Sabre.
Airline Agent & LCC Portals: Work efficiently with various Airline Agent and LCC Portals, such as Air Arabia, IndiGo, FITS, AirAsia, and other airline web/NDC platforms.
Reissue, Refund & Cancellations: Process ticket reissues, revalidations, cancellations, refunds, voids, and no-show cases while calculating fare differences, taxes, and penalties.
Fare Quotations: Prepare accurate fare quotes, itineraries, and booking options for individual customers, corporate clients, and B2B partners.
Customer Support & Communication: Provide professional service to clients through phone, email, and WhatsApp, handling ancillary services like seat selection, baggage, and meals.
Queue & Schedule Monitoring: Regularly check booking queues, ticketing deadlines, flight schedule changes, and airline notifications to avoid booking dropouts.
Problem Resolution & Coordination: Resolve complex ticketing issues and handle involuntary flight changes by coordinating with airlines, consolidators, and GDS helpdesks.
Cross-Departmental Coordination: Ensure proper coordination between Operations, Accounts, Sales, and Digital Marketing teams to support business development, sales, and smooth operations.
Compliance & Financial Coordination: Follow airline fare rules, company SOPs, and IATA procedures to maintain accuracy, prevent ADMs, and assist Accounts with reconciliation.
Reporting & Record Keeping: Prepare daily, weekly, and monthly sales reports, while keeping track of pending refunds, unpaid bookings, and travel documentation.
Job Other Benifits:
- T/A,Provident fund,Mobile bill,Profit share
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
