Executive – Reservation & Ticketing

Job Description

Title: Executive – Reservation & Ticketing

Company Name: Explore Holidays Ltd.

Vacancy: 01

Age: 20 to 35 years

Job Location: Dhaka (Banani, GULSHAN 2)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Airline, Travel Agency

• Bachelor of Arts (BA) in Hospitality Management
• Bachelor of Business Administration (BBA) in Business Studies
• Bachelor of Commerce (BCom)

• At most 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Airline, Travel Agency

• Age 20 to 35 years

Company: Explore Holidays Limited
Department: Support Department
Job Location: Banani
Employment Type: Full-Time

Job Purpose

The Executive – Reservation & Ticketing will be responsible for managing domestic and international airline reservations, ticket issuance, re-issuance, cancellations, refunds, and other ticketing-related services. The position will work closely with the Sales, Corporate, B2B, B2C, Product Development, and other internal teams to ensure smooth and timely travel arrangements for clients of Explore Holidays Limited.

Key Responsibilities

• Handle domestic and international airline reservations and ticketing.

• Check flight availability, schedules, routes, fares, fare rules, baggage allowances, and other travel requirements.

• Create and manage passenger bookings and PNRs accurately.

• Issue airline tickets through the company's approved reservation and GDS systems.

• Handle ticket re-issuance, date changes, cancellations, refunds, and other amendments according to airline policies and fare rules.

• Monitor ticketing time limits and ensure tickets are issued within the required deadline.

• Coordinate with the B2C, B2B, Corporate Sales, Product Development, Visa, and other Support teams regarding ticketing requirements.Coordinate with airlines, consolidators, travel partners, and other relevant service providers regarding reservations and ticketing issues.

• Prepare and share accurate flight itineraries and ticket information with the concerned sales team or customer.

• Verify passenger names, travel dates, passport-related information where applicable, and other booking details before ticket issuance.

• Handle urgent and last-minute booking requests professionally and efficiently.

• Maintain records of issued tickets, re-issued tickets, cancellations, refunds, and pending transactions.

• Follow up on refund status and coordinate with airlines or suppliers when necessary.

• Ensure accuracy in ticket fares and applicable taxes to minimize financial loss or ticketing errors.

• Support customers and internal teams with post-ticketing queries and travel-related changes.

• Coordinate with the Visa Department and Holidays team when ticketing requirements are connected to visa processing or tour packages.

• Maintain professional communication and provide timely responses to customer and internal team queries.

• Prepare daily, weekly, or monthly reservation and ticketing reports as required by management.

• Ensure compliance with airline regulations, fare rules, company policies, and standard operating procedures.

• Perform any other duties assigned by the reporting manager or management.

Educational Requirements

• Bachelor’s degree in Tourism & Hospitality Management, Business Administration, or any relevant discipline.

• Relevant professional training or certification in airline reservation and ticketing will be considered an advantage.

Experience Requirements

• 1–3 years of experience in airline reservation, ticketing, travel agency, OTA, or corporate travel operations will be preferred.

• Candidates with practical experience in Amadeus, Sabre, Galileo, or other GDS systems will receive preference.

• Fresh graduates with relevant training or strong practical knowledge may also be considered.

Required Skills & Competencies

• Good knowledge of domestic and international airline reservation and ticketing.

• Practical knowledge of GDS, preferably Amadeus, Sabre, or Galileo.

• Understanding of airline fare rules, fare calculation, re-issuance, cancellation, and refund procedures.

• Knowledge of PNR creation and management.

• Strong attention to detail and accuracy.

• Good communication and customer service skills.

• Ability to work under pressure and manage urgent travel requirements.

• Strong coordination and follow-up skills.

• Good command of MS Office, particularly Excel and Outlook.

• Strong problem-solving and time-management skills

Salary & Benefits

Salary and benefits will be offered based on the candidate's experience, skills, and the company’s approved salary structure.

Key Skills

Airline Reservation & Ticketing|PNR Creation & Management|GDS Operations – Amadeus / Sabre / Galileo|Cancellation & Refund Processing|Ticket Issuance & Re-Issuance|Flight Schedule & Availability Management|Customer Service & Client Handling|Airline & Supplier Coordination|Follow-up & Time Management|Attention to Detail & Accuracy|Urgent / Last-Minute Booking Handling

Why Join Explore Holidays Limited?

Join a dynamic and growing travel company where you can develop your professional skills, gain valuable industry exposure, work with an experienced team, and build a rewarding long-term career in the travel and tourism industry.

• T/A,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2