Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Dhalis Amber Nivaas LTD

Vacancy: --

Age: Na

Job Location: Munshiganj (Sirajdikhan)

Salary: Tk. 20000 - 40000 (Monthly)

Experience: --

Published: 2026-09-12

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Summary

We are looking for an experienced, energetic, and guest-focused Front Office Manager to lead the Front Office operation of our Resort. Responsible for overseeing all front office and guest service operations, ensuring smooth check-in/check-out, efficient room coordination, and exceptional guest experiences. Lead the front office team to maintain high service standards, resolve guest concerns, and support the resort’s overall operational excellence.

• Oversee and manage the day-to-day operations of the Resort Front Office, Reception, Guest Relations, and related guest-service functions.

• Ensure every guest receives a warm welcome, professional service, and a positive experience throughout their stay.

• Manage the complete guest journey, including pre-arrival arrangements, reservations, arrival, registration, check-in, in-house services, guest requests, check-out, and departure.

• Monitor room availability, room status, reservations, allocations, upgrades, cancellations, extensions, and special arrangements to ensure effective room utilization.

• Coordinate with the Reservation and Sales teams regarding bookings, group arrivals, special packages, corporate guests, and other reservations.

• Personally oversee the arrival and stay of VIP guests, corporate clients, group bookings, wedding/event guests, and other special categories of guests.

• Handle guest complaints and service recovery situations professionally, ensuring timely resolution and appropriate follow-up.

• Monitor guest feedback, online reviews, complaints, and service issues and recommend practical measures to improve guest satisfaction.

• Maintain high standards of hospitality, courtesy, grooming, communication, and professional conduct among all Front Office personnel.

• Prepare duty rosters, shift schedules, manpower deployment plans, and daily work assignments according to resort occupancy and operational requirements.

• Ensure accurate handling of room keys/cards, guest registration, billing coordination, deposits, payments, receipts, and other front office documentation in coordination with Accounts.

• Monitor room occupancy, arrivals, departures, no-shows, cancellations, extensions, and other relevant operational information and provide timely updates to management.

• Ensure proper handling of guest belongings, lost and found items, guest messages, correspondence, and confidential information in accordance with resort policies.

• Prepare daily, weekly, and monthly Front Office reports, including occupancy-related information, guest feedback, incidents, complaints, and operational performance.

• Perform any other duties and responsibilities assigned by the Resort Manager/General Manager.