Reservation Officer (Days Hotel)

Job Description

Title: Reservation Officer (Days Hotel)

Company Name: Intraco Group

Vacancy: 4

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel

Bachelor’s degree in Hotel Management, Hospitality, Tourism, Business Administration, or a relevant field.

Candidates with relevant professional qualifications and strong hotel reservation experience will also be considered.

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age 22 to 30 years

2–5 years of relevant experience in hotel reservations or hospitality operations.

Experience with Hotel PMS, OTA platforms, and online booking systems will be an advantage.

Strong knowledge of hotel reservation procedures and room inventory management.

Excellent communication and interpersonal skills.Good command of English and Bangla.

Computer literacy and proficiency in MS Office.Strong customer-service and problem-solving abilities.

Ability to work under pressure and handle multiple reservations simultaneously.

Professional attitude, smart appearance, and strong attention to detail.

Days Hotel is looking for a smart, energetic, customer-focused, and experienced professional to join our team as a Reservation Officer.

Key Responsibilities:

• Handle hotel room reservations through phone calls, emails, online booking platforms, walk-in guests, and other channels.

• Manage individual, corporate, and group bookings efficiently.

• Respond promptly and professionally to guest inquiries regarding room availability, rates, facilities, and services.

• Check room availability, rates, and reservation status.

• Maintain accurate reservation records and reports; update the hotel booking system.

• Prepare and maintain accurate reservation records and reports.

• Coordinate with Front Office, Housekeeping, and other departments to ensure smooth guest service.

• Handle reservation modifications, cancellations, and special guest requests.

• Communicate professionally with guests and corporate clients.

• Follow up on bookings and ensure proper confirmation and payment procedures.

• Ensure excellent customer service and maintain professional communication with guests.