Executive Telesales

Job Description

Title: Executive Telesales

Company Name: Roaming Tours & Travels

Vacancy: 02

Age: 20 to 30 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Immigration and Education Consultancy Service, Immigration/Visa Processing, Travel Startup

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Immigration and Education Consultancy Service, Immigration/Visa Processing, Travel Startup

• Age 20 to 30 years
• Only Female

1. Make regular outbound sales calls to new, existing and prospective customers from company-provided and self-generated leads.

2. Receive and handle inbound sales inquiries professionally and convert inquiries into confirmed sales.

3. Contact customers through phone, WhatsApp, Messenger, email and other approved communication channels.

4. Understand customer travel requirements and identify opportunities to sell relevant services.

5. Promote and sell Roaming Tours & Travels services, including:

   • International and domestic air tickets

   • Tourist visa processing services

   • Hotel reservations

   • Holiday and customized tour packages

   • Umrah packages

   • Other travel-related services

6. Maintain continuous follow-up with potential customers until the lead is converted, closed or properly classified.

7. Prepare and communicate quotations, promotional offers and service information to prospective customers.

8. Handle customer objections relating to price, service charges, travel dates, competitors and other concerns professionally.

9. Cross-sell and upsell relevant travel products to existing customers.

10. Reconnect with previous customers and inactive leads to generate repeat and referral business.

11. Generate new leads through personal networks, referrals, database calling and other approved sales activities.

12. Maintain accurate daily records of calls, inquiries, quotations, follow-ups, conversions and lost leads.

13. Update CRM/sales database with complete customer information and follow-up status.

14. Coordinate with Air Ticketing, Visa, Tour, Hotel and Operations teams to ensure accurate information is provided to customers.

15. Follow up on quotations and pending payments and support timely collection from customers.

16. Achieve assigned daily, weekly and monthly sales, conversion and revenue targets.

17. Maintain professional customer relationships to encourage repeat business and referrals.

18. Submit daily and weekly telesales performance reports to management.

19. Participate in sales campaigns, promotional activities and special customer-acquisition initiatives when required.

• Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2