Senior Executive- IT

Job Description

Title: Senior Executive- IT

Company Name: MEP Group

Vacancy: 1

Age: Na

Job Location: Dhaka (Paltan)

Salary: Negotiable

Experience:

• At least 3 years

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

• At least 3 years

• Only Male

• Supporting and leading the ERP development process in consultation with the Software Service.

• Managing software embedded in the manufacturing processes for supporting to the production team.

• User-based roles and authorization management, Access Control, Compliance and Risk management.

• Managing Disaster recovery system and routine backups and recovery in case of failures.

• Strong troubleshooting skills with the ability to analyze issues and recommend solutions.

• Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical users.

• Strong user service orientation with a patient and approachable attitude.

• Ability to work in a dynamic environment and handle multiple tasks simultaneously.

• Sound knowledge of network design and implementation.

• At least 5-7 years in ERP support on the manufacturing process.

• Having financial knowledge of the above requirements is preferred.

• If you have experience in PHP, MySQL, and Android app development, you will be given priority.

• First-Level Support: Serve as the first point of contact for ERP-related issues and requests, addressing them promptly via online platforms or onsite visits.

• Issue Troubleshooting: Diagnose and resolve basic ERP issues, including data inconsistencies, user errors, and minor configuration adjustments.

• User Assistance: Guide end-users in the use of ERP system functionalities and provide training on basic operations and features.

• System Maintenance: Perform routine system checks, monitor performance, and ensure data integrity and security within the ERP environment.

• Escalation: Identify issues that require advanced technical intervention and escalate them to the appropriate team while ensuring proper documentation.

• Documentation: Maintain records of issues, solutions, and system changes, ensuring clear and accessible documentation for future reference.

• Collaboration: Work closely with the technical and functional teams to address recurring issues and implement long-term solutions.

• Updates and Enhancements: Assist in the deployment of system updates, patches, and enhancements, ensuring minimal disruption to end-users.

• User Feedback: Gather and relay user feedback to the development team to enhance system functionality and user experience.

• Onsite Support: Provide hands-on support during ERP system implementations, upgrades, and migrations, ensuring smooth transitions.

• Mobile bill,Tour allowance,Profit share,Provident fund,Insurance
• Salary Review: Yearly
• Festival Bonus: 3

• Leave encashment

• Service benefits

• Alternative Saturday

• Hajj leaves

• Half & quarter leave facilities