SENIOR EXECUTIVE, CUSTOMER SERVICE

Job Description

Title: SENIOR EXECUTIVE, CUSTOMER SERVICE

Company Name: JF Footwear

Vacancy: 04

Age: 25 to 35 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Tannery/Footwear, E-commerce

Bachelor Degree in any discipline. 

• 3 to 5 years
• The applicants should have experience in the following business area(s): Tannery/Footwear, E-commerce

• Age 25 to 35 years

• Smart, energetic, self-motivated and ambitious.   
• Excellent telephonic and verbal communication, presentation and customer service skills.    
• Ability to work under pressure and handle complex situations.  
• Strong leadership and team management abilities.  
• Strong problem solving abilities. 
• Excellent MS Office package skills.

• Manage and oversee the day-to-day operations of the customer service, ensuring efficient service delivery    

• Lead and mentor the customer service team to maintain high standards of performance   

• Handle escalated customer inquiries and provide resolutions promptly.   

• Ensure the team meets key performance metrics and service level agreements     

• Implement best practices to improve customer service processes and customer satisfaction.     

• Prepare reports on customer service performance and present findings to management.    

• Work collaboratively with other departments to ensure seamless service delivery.    

• Maintain a positive and motivating work environment.

Working Period: 10:00 am - 7:00 pm.

Working Days: Saturday - Thursday