Senior Engineer, Service Operations

Job Description

Title: Senior Engineer, Service Operations

Company Name: bKash Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSC,CSE,ICT,ICE,ETE

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): API Integration, Call Center, CRM, MSSQL, MySQL, VMware
∎ The applicants should have experience in the following business area(s): Call Center, Investment/Merchant Banking, IT Enabled Service, Telecommunication

Job Responsibilities:
∎ 24/7 support for CS solution operational & maintenance activity
∎ L1 & L2 troubleshooting & vendor escalation
∎ Call Center solution core operation
∎ CIMT, KMS, Omnichannel & other CS solution operation
∎ API integration ability with new solution implementation
∎ Working capability to use the various application, DB & Avaya Call Center components
∎ System functionality checking, monitoring, testing, debugging & performance tuning
∎ Data & report sharing to stakeholders
∎ Effective negotiation with global and local vendors/partners.
∎ Coordination with the cross-functional team in product & technology for CR and new solution implementation
∎ Risk management, CR deployment & Quality Control
∎ New & upcoming project implementation

Additional Requirements:
∎ Experience in Data and Voice network
∎ Sound knowledge of API communication & integration
∎ Avaya Call Center Enterprise solutions components
∎ Avaya Site Administration, One-X Communicator
∎ Telecommunication device and network
∎ Skilled in CRM, KYC & Omnichannel communication
∎ Database MySQL, MSSQL
∎ Experience on VMware vSphere environment

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Jan 2022

Company Information:
∎ 6 Jan 2022
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web : www.bkash.com
∎ Business : Mobile financial service

Category: IT/Telecommunication

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