Senior Engineer, Service Operations

Job Description

Title: Senior Engineer, Service Operations

Company Name: bKash Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSC,CSE,ICT,ICE,ETE

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): API Integration, Call Center, CRM, MSSQL, MySQL, VMware
∎ The applicants should have experience in the following business area(s): Call Center, Investment/Merchant Banking, IT Enabled Service, Telecommunication

Job Responsibilities:
∎ 24/7 support for CS solution operational & maintenance activity
∎ L1 & L2 troubleshooting & vendor escalation
∎ Call Center solution core operation
∎ CIMT, KMS, Omnichannel & other CS solution operation
∎ API integration ability with new solution implementation
∎ Working capability to use the various application, DB & Avaya Call Center components
∎ System functionality checking, monitoring, testing, debugging & performance tuning
∎ Data & report sharing to stakeholders
∎ Effective negotiation with global and local vendors/partners.
∎ Coordination with the cross-functional team in product & technology for CR and new solution implementation
∎ Risk management, CR deployment & Quality Control
∎ New & upcoming project implementation

Additional Requirements:
∎ Experience in Data and Voice network
∎ Sound knowledge of API communication & integration
∎ Avaya Call Center Enterprise solutions components
∎ Avaya Site Administration, One-X Communicator
∎ Telecommunication device and network
∎ Skilled in CRM, KYC & Omnichannel communication
∎ Database MySQL, MSSQL
∎ Experience on VMware vSphere environment

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 16 Jan 2022

Company Information:
∎ 6 Jan 2022
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web :
∎ Business : Mobile financial service

Category: IT/Telecommunication

Similar Jobs

Junior Developer

Senior Developer

Junior System Analyst (Oracle Platform)

Laravel Developer

Project Manager-AI Section

Full Stack Web Programmer (Mid-Level)

Sr. Programmer (.Net)

Executive, Client Communication

IT Executive

Project Manager - IT

Senior Software Engineer (React JS, Redux)

Full Stack Developer (Laravel)

Diploma Engineer

SEO Expert / Digital Marketing Expert

IT Officer

Web Developer (PHP) for Existing ERP

Full Stack Software Engineer / Web Programmer (Mid-Level)

Software Engineer (Front-End)

Software Engineer (Back-End)

Programmer (Android)

Senior Web developer (Laravel, React JS) || Shoplover.Com

Assistant Manager/Senior Executive (Android & iOS Developer)

Junior C++ Programmer

Jr. Executive (IT Department) - RGR Sweater Ltd.

Executive - IT

Database Administrator

ASP.NET Developer

Full Stack PHP Laravel 8 Developer

Senior Software Engineer - C#/ ASP.NET

React Native/ Flutter Mobile App Developer

Merchant Acquisition Specialist

Full Stack Developer With Node.js

Senior Android Developer

Site Engineer, Telecommunication

Database Administrator - ICT Department

Senior Web Developer/ Web Developer

Manager (IT)

Maintenance Technician

Assistant/ Jr. Software Engineer

Executive, Fiber Optic Network Operations