Senior Client Relationship Officer

Job Description

Title: Senior Client Relationship Officer

Company Name: LYEV Beverly Hills Bangladesh LTD

Vacancy: 02

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 20000 - 40000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Hotel
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Hotel
• Freshers are also encouraged to apply.

• Only Female
• Freshers are also encouraged to apply.

• Job Responsibilities:
• Appointment & Sales Tracking:
  • Manage and track all appointments and sales using the proprietary LBHAB software system.
• Record Keeping:
  • Maintain detailed and accurate logs of visitor requests, inquiries, and call records.
• Complaint Resolution:
  • Handle customer complaints via phone, email, and other platforms, ensuring swift and effective resolution.
• Client Communication:
  • Provide clients with accurate information regarding treatments, services, and packages through phone, in-person, email, and social media.
• Marketing Coordination:
  • Work closely with the marketing team to support promotional campaigns and initiatives.
• Sales Target Achievement:
  • Meet or exceed monthly sales targets by attracting new clients and encouraging upselling of services and sessions.
• Professional Conduct Oversight:
  • Maintain high standards of professionalism and report any staff misconduct in front of clients immediately.
• Reporting:
  • Prepare and submit monthly reports on call center and client interactions, aligned with LBHAB standards.
• Confidentiality & Price Disclosure:
  • Maintain strict confidentiality of all treatment and product pricing; only share price ranges per management guidelines.
• Weekly Client Feedback Reporting:
• Report weekly to management on client inquiries and responses regarding services and treatments.
• Customer Service Excellence:
• Greet and assist visitors professionally, offering refreshments and ensuring a pleasant client experience.
• Schedule Management:
• Monitor and coordinate doctor schedules and appointments using the LBHAB software system.
• Service Promotion:
• Actively promote all available treatments, services, and packages to walk-in and online clients.
• Additional Duties:
• Take on additional responsibilities as assigned by management, including departmental oversight if required.
• Data Entry & Accuracy:
• Ensure accurate input of client data, prescriptions, and treatment records in the LBHAB system.
• Sales Strategy Contribution:
• Support sales efforts with strategic suggestions to improve client conversion and retention.
• Privacy & Data Protection:
• Uphold strict confidentiality of both customer and staff information at all times.
• Customer Satisfaction Monitoring:
• Ensure clients leave satisfied and that any issues are handled promptly and professionally.
• Social Media Marketing Support:
• Leverage Facebook, Instagram, Google, and YouTube to attract and engage new clients.
• Client Testimonial Collection:
• Collect and manage client feedback, reviews, and video testimonials with appropriate permissions for marketing use.

• Mobile bill,Pension policy,Tour allowance,Credit card,Performance bonus,Provident fund,Profit share,Insurance,Gratuity,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2