Assistant Manager

Job Description

Title: Assistant Manager

Company Name: Ignite Tech Solutions

Vacancy: 02

Age: 20 to 35 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 40000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center

• Bachelor/Honors
• Higher Secondary

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center

• Age 20 to 35 years
• Only Male

Key Responsibilities

• Operational Oversight: Monitor real-time call volume and service levels to ensure KPIs (AHT, FCR, CSAT) are consistently met.

• Team Development: Provide direct coaching and mentorship to Team Leaders and Agents; conduct regular performance reviews and identify training needs.

• Quality Assurance: Conduct audits of calls and digital interactions to ensure compliance with company protocols and high-quality customer service.

• Escalation Management: Handle complex customer complaints and internal disputes with professionalism and a solution-oriented mindset.

• Data Reporting: Analyze daily/weekly performance data and prepare reports for senior leadership with actionable insights for improvement.

• Workflow Optimization: Identify process bottlenecks and implement strategies to improve departmental efficiency.

• Weekly 2 holidays,Performance bonus,T/A,Profit share,Medical allowance,Tour allowance,Credit card
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2