Senior Executive/ Executive- Customer Service/Experience

Job Description

Title: Senior Executive/ Executive- Customer Service/Experience

Company Name: SWAN Properties Ltd.

Vacancy: 02

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience: --

Published: 2026-02-02

Application Deadline: 2026-03-04

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Customer Interaction & Support

• Act as the primary point of contact for customers regarding property inquiries, bookings, documentation, handover, and after-sales service

• Respond to customer queries through phone, email, walk-in, and digital platforms in a timely and professional manner

• Provide accurate information on projects, pricing, payment schedules, policies, and procedures.

Complaint Handling & Resolution

• Receive, log, track, and resolve customer complaints and service requests.

• Coordinate with Sales, Legal, Accounts, Engineering, and Site teams to ensure effective resolution

• Ensure issues are resolved within agreed timelines and customers are kept informed.

Documentation & Coordination

• Assist customers with booking forms, agreements, payment schedules, and handover documentation.

• Maintain accurate customer records, follow-up logs, and service reports.

• Support possession, handover, and post-handover service coordination.

Customer Experience & Retention

• Ensure high service standards throughout the customer lifecycle.

• Proactively follow up with clients to ensure satisfaction.

• Support customer retention and referral initiatives.

Reporting & Process Improvement

• Prepare daily, weekly, and monthly customer service reports and customer database.

• Track service performance, complaints, and customer feedback.

• Suggest improvements to service processes and customer communication.

• Mobile bill
• Festival Bonus: 2

• Sales Incentive.

• As Per Company Policy