Customer Service & Telemarketing Executive

Job Description

Title: Customer Service & Telemarketing Executive

Company Name: Pendulum Motion

Vacancy: 30

Age: 18 to 30 years

Job Location: Dhaka (Adabor, Eskaton)

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors
• Bachelor/Honors
• Higher Secondary

• At most 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 30 years

Experience Requirements:

• Minimum 6 months in call center/customer service/sales preferred.

• (Freshers with excellent communication skills may apply.)

Skills & Competencies:

• Clear Bangla & English pronunciation with good listening & speaking skills.

• Strong interpersonal and convincing ability.

• Computer proficiency (MS Word, Excel, Browsing).

• Fast and accurate data entry & typing.

• Ability to handle stress, rejections, and maintain professional tone.

• Handle customer inquiries and provide accurate information courteously.

• Conduct tele sales and cold calls to achieve sales targets.

• Make outbound calls to potential customers to promote products/services

• Engage with interested leads through outbound calls, providing information and assistance to help them complete their service journey.

• Maintain call logs, follow-ups, and escalate unresolved issues.

• Demonstrate patience and empathy while handling difficult situations.

• Proactively reach out to potential customers to promote services and convert leads into successful sales.