Customer Care Representative
Job Description
Title: Customer Care Representative
Company Name: AYAT Education Ltd.
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2026-01-29
Application Deadline: 2026-02-07
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
Previous experience in customer service or tele sales will be an advantage
Excellent communication skills in Bengali and English
Ability to work under pressure and meet sales targets
Strong interpersonal and negotiation skills
Basic computer knowledge (MS Office; CRM software is a plus)
Willingness to work in shift-based (day/night) schedules
Responsibilities & Context:
About AYAT Care
AYAT Care is a purpose-driven care services organization operating under the AYAT ecosystem, dedicated to providing professional, ethical, and compassionate caregiving solutions. AYAT Care works closely with families, patients, and caregivers to ensure quality care, dignity, and trust across all service touchpoints.
AYAT Care is supported by AYAT Education and its affiliated ventures, including AYAT Care Training Institute (ACTI), AYAT College of Nursing & Health Sciences, and other skill development and employment initiatives. Together, these ventures contribute to building a skilled care workforce and delivering reliable care services across Bangladesh.
Position Overview
AYAT Care is seeking proactive and customer-focused Customer Care / Tele Sales Representatives to support client engagement, service inquiries, and lead conversion. This role involves handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high standard of customer experience across all interactions.
The position requires strong communication skills, empathy, and the ability to work in a target-driven, shift-based environment.
Key Responsibilities
Handle inbound and outbound calls to engage with potential and existing clients
Provide clear and accurate information about AYAT Care's services, packages, and processes
Receive and document client and caregiver feedback, queries, and complaints
Convert leads into sales through effective communication and persuasion
Maintain and update customer inquiries and call records in the system & database
Follow up on customer queries and ensure timely issue resolution
Coordinate with internal teams to address service-related concerns
Ensure excellent customer service standards to enhance client satisfaction
Meet assigned sales and service targets
Perform any other tasks assigned by management related to customer care and telesales
Job Other Benifits:
Competitive salary with performance-based incentives
Professional development and growth opportunities
Supportive and structured work environment
Opportunity to work in a mission-driven care organization
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
