Senior Client Relationship Officer

Job Description

Title: Senior Client Relationship Officer

Company Name: LYEV Beverly Hills Bangladesh LTD

Vacancy: 02

Age: 18 to 35 years

Job Location: Dhaka (Banani)

Salary: Tk. 20000 - 40000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Multinational Companies, Embassies/Foreign Consulate, Hotel, Immigration and Education Consultancy Service, Clinic, Third Party Auditor (Quality, Health, Environment, Compliance
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Multinational Companies, Embassies/Foreign Consulate, Hotel, Immigration and Education Consultancy Service, Clinic, Third Party Auditor (Quality, Health, Environment, Compliance
• Freshers are also encouraged to apply.

• Age 18 to 35 years
• Only Female

• Job Responsibilities:

• Fluent in English (Spoken):

  The candidate must possess strong English communication skills to effectively interact with foreign clients, both verbally and in writing.

• Appointment & Sales Tracking:

  • Manage and track all appointments and sales using the proprietary LBHAB software system.

• Record Keeping:

  • Maintain detailed and accurate logs of visitor requests, inquiries, and call records.

• Complaint Resolution:

  • Handle customer complaints via phone, email, and other platforms, ensuring swift and effective resolution.

• Client Communication:

  • Provide clients with accurate information regarding treatments, services, and packages through phone, in-person, email, and social media.

• Professional Conduct Oversight:

  • Maintain high standards of professionalism and report any staff misconduct in front of clients immediately.

• Reporting:

  • Prepare and submit monthly reports on call center and client interactions, aligned with LBHAB standards.

• Confidentiality & Price Disclosure:

  • Maintain strict confidentiality of all treatment and product pricing; only share price ranges per management guidelines.

• Weekly Client Feedback Reporting:

  Report weekly to management on client inquiries and responses regarding services and treatments.

• Customer Service Excellence:

  Greet and assist visitors professionally, offering refreshments and ensuring a pleasant client experience.

• Schedule Management:

  Monitor and coordinate doctor schedules and appointments using the LBHAB software system.

• Client Data Entry & Accuracy:

• Ensure accurate input of client data, prescriptions, and treatment records in the LBHAB system.

• Privacy & Data Protection:

• Uphold strict confidentiality of both customer and staff information at all times.

• Customer Satisfaction Monitoring:

• Ensure clients leave satisfied and that any issues are handled promptly and professionally.

• Mobile bill,Pension policy,Tour allowance,Credit card,Performance bonus,Provident fund,Profit share,Insurance,Gratuity,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2