Customer Care Agent (Inbound)

Job Description

Title: Customer Care Agent (Inbound)

Company Name: Arogga Limited

Vacancy: 2

Age: 23 to 28 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 12000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, Super store, E-commerce, E-commerce Startup

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, Super store, E-commerce, E-commerce Startup

• Age 23 to 28 years

· Professionally handle a high volume of inbound customer inquiries via phone, email, and live chat regarding orders, deliveries, products, and services.

· Diagnose customer issues with empathy and accuracy. Provide timely, effective solutions or escalate complex cases to the appropriate team while maintaining ownership.

· Assist customers with order placement, tracking, modifications, and account-related queries.

· Develop a deep understanding of Arogga’s products, services, and policies to provide accurate information and build trust.

· Accurately log all customer interactions, complaints, and resolutions in the CRM system.

· Actively listen to customers to gather and report valuable feedback on products, services, and processes to help improve the overall customer experience.

· Adhere to all customer service protocols, quality standards, and data privacy regulations in every interaction.