Restaurant Supervisor/Captain-Expotech, Bogura

Job Description

Title: Restaurant Supervisor/Captain-Expotech, Bogura

Company Name: One Direction Companies Limited

Vacancy: 02

Age: 20 to 35 years

Job Location: Bogura (Bogura Sadar)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Restaurant, Convention center

• Diploma in Hotel Management in Hospitality Management

• At least 2 years
• The applicants should have experience in the following business area(s): Restaurant, Convention center

• Age 20 to 35 years

• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food safety and hygiene standards.
• Proficiency in Bengali and English; knowledge of other languages is an advantage.

Job Context: We are seeking an experienced and motivated Restaurant Supervisor or Captain to lead the daily operations of FoodExpo (Restaurant) at our Expotech outlet in Bogura. The ideal candidate will have a passion for delivering exceptional dining experiences, a strong leadership ability and the skills to manage a team effectively. You will be responsible for overseeing service operations, ensuring customer satisfaction and maintaining high standards of food quality and service.

Job Responsibilities:

A) Supervise and Coordinate Staff:

• Oversee the restaurant floor, ensuring that all staff, including waiters, runners, and busboys, are performing their duties efficiently.
• Assign tasks and responsibilities to the team members and ensure they understand their roles.
• Conduct daily briefings with the team to discuss menu changes, specials, and service standards.

B) Ensure Quality Service:

• Monitor service to ensure prompt, courteous, and professional service to all guests.
• Address customer concerns and complaints promptly, ensuring guest satisfaction.
• Maintain a clean and organized environment in the dining area, ensuring that tables, chairs, and other equipment are in good condition.

C) Customer Relations:

• Greet and welcome guests as they arrive, ensuring they are seated promptly and comfortably.
• Develop positive relationships with regular customers, enhancing their dining experience and encouraging repeat business.
• Handle reservations and manage the seating arrangement to optimize table turnover and guest satisfaction.

D) Training and Development:

• Train new staff members on service standards, menu items, and restaurant policies.
• Conduct regular training sessions to enhance team performance and ensure consistency in service delivery.
• Evaluate staff performance and provide feedback to help them improve their skills.

E) Inventory and Stock Management:

• Monitor inventory levels of dining room supplies, including cutlery, glassware, and condiments.
• Coordinate with the kitchen and bar staff to ensure a seamless flow of service and adequate stock of food and beverages.
• Assist in placing orders for supplies and managing inventory to minimize wastage.

F) Operational Efficiency:

• Ensure compliance with health, safety, and hygiene standards as per local regulations.
• Prepare and maintain reports related to staff performance, sales, and customer feedback.
• Assist the Restaurant Manager in planning and organizing events or special promotions.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• A supportive and friendly work environment.

• Chance to work with a talented and passionate team.

• As per company Policy.