Officer, Query Management (ACI Renewable energy)
Job Description
Title: Officer, Query Management (ACI Renewable energy)
Company Name: Advanced Chemical Industries PLC (ACI)
Vacancy: --
Age: Na
Job Location: Dhaka (Tejgaon)
Salary: Negotiable
Experience:
Published: 2025-09-25
Application Deadline: 2025-10-25
Education:
Bachelor's Degree in any field (BSc in Engineering will be more preferred)
0-1 years of experience in query management, preferably in Electronics/Renewable Energy.
Requirements:
Skills Required: Analytical Skill,Communication,Hard Working,Quick learner
Additional Requirements:
Responsibilities & Context:
Job Context
ACI Renewable Energy is committed to providing sustainable, innovative, and customer-centric solutions across the renewable energy sector. To ensure smooth service delivery and enhanced customer satisfaction, we are looking for a proactive and detail-oriented Officer, Query Management. This role is responsible for managing and resolving customer queries in a timely manner, coordinating with internal teams for effective solutions, and maintaining accurate query records. The position will play a vital part in improving service processes, strengthening customer trust, and supporting the company’s mission to build a greener and more energy-efficient future.
Principal Accountabilities
Manage and respond to customer queries in a timely and professional manner.
Ensure accurate logging, tracking, and resolution of all queries.
Coordinate with internal teams to provide effective solutions and support.
Maintain query databases and generate periodic reports for management review.
Escalate unresolved issues to relevant departments and ensure follow-up until closure.
Identify recurring queries and recommend process improvements for efficiency.
Uphold service standards to enhance customer satisfaction and strengthen brand reputation.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.13% |
| Ahsanullah University of Science and Technology (AUST) | 3.83% |
| University of Dhaka | 3.68% |
| American International University Bangladesh (AIUB) | 2.41% |
| Daffodil International University (DIU) | 2.38% |
| Rajshahi University of Engineering & Technology | 2.34% |
| North South University | 2.31% |
| East West University | 1.96% |
| Jahangirnagar University | 1.90% |
| BRAC University | 1.74% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 85.68% |
| 31-35 | 11.50% |
| 36-40 | 1.84% |
| 40+ | 0.41% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 13.31% |
| 20K-30K | 57.38% |
| 30K-40K | 21.07% |
| 40K-50K | 5.89% |
| 50K+ | 2.34% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 38.94% |
| 0.1 - 1 years | 15.84% |
| 1.1 - 3 years | 22.47% |
| 3.1 - 5 years | 11.12% |
| 5+ years | 11.63% |
