Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Wishes Consultancy & Developer

Vacancy: 3

Age: 23 to 30 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Engineering Firms, Architecture Firm

• Bachelor of Architecture (B.Arch)
• Bachelor of Science (BSc)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Engineering Firms, Architecture Firm

• Age 23 to 30 years
• Only Female

Preferred Skills & Requirements:

• Strong communication and interpersonal skills.

• Professional appearance and customer-focused mindset.

• Basic knowledge of office software (MS Word, Excel, email)

• Ability to multitask and work in a team-oriented environment

• Prior customer service experience is an advantage (architecture or design industry preferred)

Work Environment:

• Professional architectural office setting.

• Collaborative and design-focused team culture.

Job Summary:

We are an architecture-based company seeking a motivated and professional Customer Service Executive to act as a key point of contact between our clients and design team. The ideal candidate will support client communications, manage inquiries, and ensure a smooth customer experience throughout project lifecycles.

Key Responsibilities:

• Handle client inquiries via phone, email, and in person.

• Coordinate communication between clients and architects/design teams.

• Maintain client records, project updates, and documentation

• Schedule meetings and follow up on client requests.

• Address customer concerns professionally and efficiently.

• Support administrative tasks related to customer service.

• Performance bonus,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2