Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: R.M Automobiles

Vacancy: 1

Age: 20 to 30 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Automobile

• Bachelor of Social Science (Pass)
• Bachelor/Honors
• Masters

• 3 to 5 years
• The applicants should have experience in the following business area(s): Automobile

• Age 20 to 30 years
• Only Female

Job Context: RM Automobiles is seeking motivated and dynamic Sales Executives to expand our sales force across key regions in Bangladesh. We are well-regarded lubricants importer, manufacturing, trading company in the industry with over 2 decades of experience. We primarily operate in the lubricants industry, and priority will be given to candidates with prior experience in lubricant sales. However, individuals with experience in consumer goods such as plastic products, tobacco, pharmaceuticals, food and beverage, or personal care are also encouraged to apply.

Job Responsibilities:

Managing ecommerce orders (handling customers, deliveries).

Responding to customer messages from Facebook ads, WhatsApp.

Maintaining digital asset like Facebook pages, websites, ecommerce.

Office assists such as file preparing, using excel/doc etc.

Sound in using computer (browser, web apps etc.)

Acts as a contact person for any special projects regarding dealership improvements.

Collaborates with departments like sales, marketing, and operations to streamline processes, improve service delivery, and enhance the overall customer experience.

Continuously evaluate and enhance customer care processes, implementing innovative solutions to drive efficiency, productivity, and customer satisfaction.

Any other tasks as assigned.

• Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

As Per Company Policy.