Sr. Executive / Executive, Customer Care

Job Description

Title: Sr. Executive / Executive, Customer Care

Company Name: Persona Beauty Care Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Salary: Negotiable

Experience:

Published: 2026-01-26

Application Deadline: 2026-02-25

Education:

• Bachelor/Honors
• Bachelor/Honors
• Masters

• Graduation or Masters in any discipline from any reputed university

• MBA or English Medium background is preferred

• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone

• Good listening skill: Must have abilities to understand others` tone quite quickly

• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation

• Flexibility: One should have willingness to work both shifts and on public holidays

RESPONSIBILITIES:

• Welcome clients with a warm and professional greeting upon arrival and ensure they feel comfortable throughout their visit.

• Identify and understand clients’ needs to suggest suitable services.

• Provide accurate service-related information, including duration, pricing, and pre/post-care details.

• Maintain a smooth and friendly relationship between the client and assigned beautician.

• Encourage clients to bring family and friends, promoting group bookings and referrals.

• Inform clients politely of waiting times and manage queues efficiently to ensure service flow.

• Ensure clients have a comfortable and pleasant experience during their waiting time by attending to them in a courteous and professional manner.

• Stay updated on current beauty and fashion trends to engage in informed conversations with clients.

• Participate in internal and external training sessions to improve customer service skills and product knowledge.

• Handle documentation for feedback, client satisfaction forms, and any internal reports as required.

For Ladies Branches: FULL TIME JOB

• Gulshan-1, Gulshan-2, Banani, Kakrail and Shantinagar

• Time: Shifting and Roster Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)

• Remuneration: 16000/- to 18000/-

• Festival Bonus: 1 month salary for two Festival

• Complementary Service: Grooming Package fixed

• Incentive: Target and result Oriented

For Adams Branches: PART TIME JOB

• ADAMS - Dhanmondi Adams & G-2 Adams

• Time: 6 HOURS, THU, FRI & SAT

• Remuneration: Hour based

• Priority: Students preferred