Executive - Customer Care

Job Description

Title: Executive - Customer Care

Company Name: Persona Hair & Beauty Ltd.

Vacancy: 5

Age: 22 to 35 years

Job Location: Chattogram, Dhaka, Sylhet, Dhaka (Dhanmondi 27, Mirpur 6, Uttara, Wari)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Age 22 to 35 years
• Only Female

• Should be smart, energetic with high proficiency in verbal & written communication in English.
• Computer literacy with good report writing skill
• Excellent communication, presentation & interpersonal skills and well mannered with a positive attitude.
• Proactive independent and can work under pressure

Skills & Areas of Expertise for Saloon Customer Care Executive

• Communication Skills: Excellent verbal and written communication. Active listening to understand customer needs and concerns.
• Customer Service Excellence: Strong focus on customer satisfaction and building rapport. Ability to handle inquiries, complaints, and feedback professionally.
• Problem-Solving Abilities: Quick and effective resolution of customer issues. Ability to think critically and provide solutions in high-pressure situations.
• Product Knowledge: In-depth understanding of salon services and products. Ability to educate customers on services, promotions, and aftercare.
• Time Management: Efficiently managing appointments and schedules. Prioritizing tasks to ensure smooth salon operations.
• Team Collaboration: Working effectively with stylists and other staff. Contributing to a positive team environment.
• Conflict Resolution: Handling difficult situations with empathy and professionalism. Mediating conflicts to achieve satisfactory outcomes for all parties.
• Sales Skills: Promoting additional services and products to enhance customer experience. Up-selling techniques to drive revenue while meeting customer needs.

1. Greet clients and ensure a welcoming salon experience

2. Handle phone calls, messages, and walk-in customer inquiries

3. Schedule, confirm, reschedule, and manage appointments

4. Maintain accurate customer records and service history

5. Address customer concerns and ensure timely resolution

6. Promote salon services, packages, memberships, and offers

7. Assist with billing, payments, and basic reporting

8. Ensure quality service, Maintain relation with customer.

9. Coordinate with Service Provider & administration for smooth operations

10. Maintain cleanliness and professionalism at the salon area

• Gratuity
• Salary Review: Yearly
• Festival Bonus: 2