Executive - Customer Care
Job Description
Title: Executive - Customer Care
Company Name: Persona Hair & Beauty Ltd.
Vacancy: 5
Age: 20 to 30 years
Job Location: Chattogram, Dhaka, Sylhet, Dhaka (Dhanmondi 27, Mirpur 6, Wari)
Salary: Negotiable
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care,Beauty Parlor/Saloon/Spa
Published: 2025-07-28
Application Deadline: 2025-08-05
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care,Beauty Parlor/Saloon/Spa
Skills Required: Conflict Resolution,Consultative sales skills,Cultural Sensitivity,Customer service or Beauty Industry,Good communication skills,Good product knowledge,Problemsolving abilities,Team player,Time Management skills
Additional Requirements:
- Age 20 to 30 years
- Only Female
- Should be smart, energetic with high proficiency in verbal & written communication in English.
- Computer literacy with good report writing skill
- Excellent communication, presentation & interpersonal skills and well mannered with a positive attitude.
- Proactive independent and can work under pressure
Skills & Areas of Expertise for Saloon Customer Care Executive
- Communication Skills: Excellent verbal and written communication. Active listening to understand customer needs and concerns.
- Customer Service Excellence: Strong focus on customer satisfaction and building rapport. Ability to handle inquiries, complaints, and feedback professionally.
- Problem-Solving Abilities: Quick and effective resolution of customer issues. Ability to think critically and provide solutions in high-pressure situations.
- Product Knowledge: In-depth understanding of salon services and products. Ability to educate customers on services, promotions, and aftercare.
- Time Management: Efficiently managing appointments and schedules. Prioritizing tasks to ensure smooth salon operations.
- Team Collaboration: Working effectively with stylists and other staff. Contributing to a positive team environment.
- Conflict Resolution: Handling difficult situations with empathy and professionalism. Mediating conflicts to achieve satisfactory outcomes for all parties.
- Sales Skills: Promoting additional services and products to enhance customer experience. Up-selling techniques to drive revenue while meeting customer needs.
Responsibilities & Context:
Job Other Benifits:
- Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.33% |
| Port City International University | 2.78% |
| Eden Mohila College | 2.78% |
| Jahangirnagar University | 2.78% |
| University of Dhaka | 1.85% |
| Bangladesh University of Business and Technology | 1.85% |
| City University | 1.85% |
| Govt. Bangla College | 1.85% |
| Lalmatia Mohila College | 1.85% |
| Bangladesh University of Business and Technology (BUBT) | 1.85% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 96.30% |
| 36-40 | 2.78% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 64.81% |
| 20K-30K | 30.56% |
| 30K-40K | 3.70% |
| 40K-50K | 0.93% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 4.63% |
| 0.1 - 1 years | 4.63% |
| 1.1 - 3 years | 54.63% |
| 3.1 - 5 years | 23.15% |
| 5+ years | 12.96% |
