Officer/ Executive, Customer Care

Job Description

Title: Officer/ Executive, Customer Care

Company Name: Healthcare Diagnostic Center Limited

Vacancy: --

Age: Na

Job Location: Dhaka (Shaymoli)

Salary: --

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Bachelor/Honors
• Masters

• 1 to 4 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• 1 to 4 years of experience in Front desk operations, Customer service / client handling in any diagnostic centers/hospitals.

• Excellent communication and interpersonal skills

• Strong customer handling and problem-solving ability

• Basic computer proficiency (MS Office, hospital/diagnostic software preferred)

• Ability to work under pressure and manage patient flow efficiently.

Healthcare Diagnostic Center Ltd. (HDCL) is a sister concern of Healthcare Pharmaceuticals Ltd. HDCL provides world class diagnostic facilities which ensure accurate test results and excellent customer services. We started our journey with a commitment to improve diagnostic performance and enhance satisfaction of patients, physicians and all other stakeholders.

To support our expansion program, we are looking for candidates who are interested to join our team for the following position: Officer/ Executive, Customer Care

Job Responsibilities.

• Manage patient reception, front desk operations, and ensure smooth coordination with clinical and diagnostic departments.

• Handle billing, invoicing, and payment processing accurately while maintaining proper documentation and patient records.

• Ensure timely, error-free report delivery and uphold organizational standards in patient care and communication.

• Provide excellent customer service by addressing patient queries professionally and empathetically.

• Resolve complaints effectively and ensure service recovery with a focus on patient

We offer competitive compensation package, professional work environment and training and growth opportunities for the right candidate.