Officer, Customer Service/ General Banking

Job Description

Title: Officer, Customer Service/ General Banking

Company Name: The City Bank Limited

Vacancy: Not specific

Job Location: Faridpur (Faridpur Sadar), Khulna (Khulna Sadar, Phultala), Satkhira (Satkhira Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Min 4 years of Graduation or Masters in any discipline from any university.

Job Responsibilities:
∎ This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time.
∎ Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
∎ Receive and resolve customer complaints and queries promptly.
∎ Promote and advise customers on products and services of the bank.
∎ Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
∎ Maintenance of proper processes to ensure smooth operations.

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Good Analytical Ability
∎ Customer Focus
∎ Good Listening and communication skills
∎ Selling Skills

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Feb 2022

Company Information:
∎ 31 Jan 2022
∎ The City Bank Limited
∎ Address : City Bank Center, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com

Category: Bank/Non-Bank Fin. Institution

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