NOC Engineer

Job Description

Title: NOC Engineer

Company Name: TigerIT Bangladesh Limited

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science
∎ Diploma in CSC

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Good comunication skill, Information technology, Linux, System Engineer (Computer Network & System)

Job Responsibilities:
∎ 24/7 roster duty of monitoring and customer care.
∎ Support and analyze existing application standards and programming tools.
∎ Monitor and analyze system logs, server & storage health check log and Data Center environment daily to ensure uptime by efficiently contributing to resolve the issues.
∎ Check error emails and logs, analysis and escalating the criticality to the concern department.
∎ Handle and resolve the customers inquiries and support on OS, HW and SW promptly over telephone, issue ticket in CRM system and close ticket after resolving the issue.
∎ Regular system patch Update.
∎ Setup and troubleshooting Desktop OS, applications, and peripherals.
∎ Installation, configuration and troubleshooting of Internet, Network Switching, Routing, and Security system in various Networking platforms.
∎ Professionally communicate with vendor and ISP for any troubleshooting.
∎ Respond to service calls.
∎ Other relevant technical duties as assigned

Additional Requirements:
∎ Age at most 35 years
∎ Strong understanding of network layer & protocols, LAN, WAN, and related configurations.
∎ Ability to face new technological challenges and willingness to enhance existing skill set.
∎ Able to work in adverse situations.
∎ Must be very good at email writing and communication over telephone.
∎ Must be customer centric attitude.
∎ Strong communication skill (both verbal and written English)
∎ Interpersonal skills to interact with customers and team members.
∎ Organizational skills to balance and prioritize work.
∎ Ability to work independently and as part of a team

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Apr 2023

Company Information:
∎ 30 Mar 2023
∎ TigerIT Bangladesh Limited
∎ Address : House 21, Road 28, Block K, Banani, Dhaka
∎ Web : www.tigerit.com
∎ Business : TigerIT designs and develops end-to-end identity management solutions for government agencies and other large scale service providers. TigerIT`s NIST certified Automated Fingerprint Identification System is used in nationwide Voter ID, National ID, Driving License, Travel Documents and Criminal Verification projects in many different countries including India, Nepal, Bangladesh, Bhutan, Tajikistan, Canada and Nigeria.

Category: IT/Telecommunication

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