Monobrand Operations Senior Executive

Job Description

Title: Monobrand Operations Senior Executive

Company Name: Banglalink

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ BBA Degree from any UGC approved University

Experience Requirements:
∎ 1 to 3 year(s)

Job Responsibilities:
∎ Cross & Up sell GA, iTop up, device, accessories, data & any other alternative revenue component to walk-in customers as per communicated guidelines and associated target volume
∎ Promote and complete potential duplicate dial sales to customers by highlighting benefits and ease of the process
∎ Retain customers in-network by providing crucial services like SIM Replacement within the allocated turnaround time
∎ Validate user of SIM through BTRC acknowledged parameters, cater effectively to customer queries and suggestion
∎ Properly maintain and report on sales & service log and other assets in the store inventory to reconcile the stock with periodic cut off time

Additional Requirements:
∎ 1-3 years' experience with 1 years' minimum relevant experience in Sales and Customer Service in Telecom/FMCG/Handset industry
∎ Knowledge of Sales and Customer service
∎ Technical knowledge to understand customer critical query
∎ Basic knowledge of device markets, customer acquisition, and customer experience parameters
∎ Knowledge of concepts, principles, and practices of the consumer behavior field.
∎ Basic knowledge of the latest technological interventions in the Telecom sector.
∎ Primary Knowledge of regulatory requirements.
∎ Computer literacy to generate primary level reporting

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 May 2022

Company Information:
∎ 8 May 2022
∎ Banglalink
∎ Address : Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Business : Wireless Telecommunication

Category: IT/Telecommunication

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