Member Relationship Manager (MRM)

Job Description

Title: Member Relationship Manager (MRM)

Company Name: PaiNest Limited

Vacancy: 20

Age: 24 to 32 years

Job Location: Dhaka (Banasree)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Age 24 to 32 years

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

At PaiMart, we don't just sell products we build lasting relationships with our members. As a Member Relationship Manager, you will play a vital role in helping families save more, shop smarter, and enjoy an exceptional membership experience while building a rewarding career in customer success and sales.

𝐊𝐞𝐲 𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

● Manage and build long-term relationships with assigned PaiMart members within a designated area.

●Contact members regularly via phone calls, WhatsApp, SMS, and other communication channels.

● Generate sales by encouraging members to place regular orders.

● Increase member purchase frequency and average order value (AOV).

● Ensure high member satisfaction through excellent customer service.

● Retain existing members and maximize membership renewal.

● Reactivate inactive members through personalized engagement.

● Promote PaiMart exclusive member prices, campaigns, and special offers.

● Assist members with product recommendations and order placement.

● Resolve customer complaints and coordinate with relevant departments for quick resolution.

● Maintain accurate records of member interactions in the CRM system.

● Analyze purchasing behavior and recommend relevant products based on customer needs.

● Achieve monthly sales, retention, renewal, and engagement targets.

● Submit daily, weekly, and monthly performance reports.

● Gather customer feedback and provide recommendations to improve the overall member experience.

𝐊𝐞𝐲 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐈𝐧𝐝𝐢𝐜𝐚𝐭𝐨𝐫𝐬 (𝐊𝐏𝐈𝐬)

● Monthly Sales Target

● Number of Orders Generated

● Average Order Value (AOV)

●Repeat Purchase Rate

● Member Retention Rate

● Membership Renewal Rate

● Reactivation of Inactive Members

●Daily Calls & Member Engagement

● Conversion Rate

● Customer Satisfaction (CSAT)

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

● 1–5 years of experience in Customer Relationship Management (CRM), Tele-sales, Inside Sales, Retail, E-commerce, or Customer Success.

● Experience in a membership-based business will be an added advantage.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2