Manager - Reservation & Ticketing
Job Description
Title: Manager - Reservation & Ticketing
Company Name: US-Bangla Airlines (OTAs)
Vacancy: --
Location: Dhaka (Banani)
Minimum Salary: Negotiable
Experience:
∎ 6 to 8 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent
Published: 30 Nov 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Excellent communication, leadership, and interpersonal skills.
∎ Strong knowledge of MS Office and reservation systems.
∎ Self-motivated, results-driven, and able to work under pressure.
∎ Ability to inspire and lead a team to meet goals and targets.
∎ Energetic, enthusiastic, and proactive in problem-solving.
∎ Willingness to work on a roster basis and during weekends.
∎ Ability to maintain composure in high-pressure situations and manage multiple tasks efficiently.
∎ Excellent communication, leadership, and interpersonal skills.
∎ Strong knowledge of MS Office and reservation systems.
∎ Self-motivated, results-driven, and able to work under pressure.
∎ Ability to inspire and lead a team to meet goals and targets.
∎ Energetic, enthusiastic, and proactive in problem-solving.
∎ Willingness to work on a roster basis and during weekends.
∎ Ability to maintain composure in high-pressure situations and manage multiple tasks efficiently.
Responsibilities & Context:
∎ Lead and manage Reservation & Ticketing team.
∎ Identify customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.
∎ Supervise and ensure efficient handling of all reservation-related email correspondence.
∎ Keep travel advisories up-to-date for international bookings and share them with customers.
∎ Collaborate with cross-functional teams to resolve any issues or challenges promptly and effectively.
∎ Monitor and maintain high standards in call handling and email response practices.
∎ Ensure the team meets qualitative and quantitative targets, focusing on customer satisfaction.
∎ Provide regular reports to senior management with detailed updates on the department’s performance.
∎ Take an active role in the development and implementation of customer support strategies.
∎ Oversee the full booking process, ensuring accuracy and efficiency at each stage.
∎ Manage and train the team on re-issuing, re-validating, refunding, and upgrading tickets.
∎ Ensure team proficiency in operating GDS systems (Galileo, Sabre, Amadeus) and other relevant systems.
∎ Manage end-to-end booking procedures, including the creation, modification, cancellation, and issuance of tickets.
∎ Continuously improve the team's skills and knowledge by providing training and mentorship.
∎ Perform additional duties assigned by management to support company growth.
∎ Job Context:
∎ US-Bangla Airlines OTAs (TripLover, TravelChamp, First Trip, Take Trip) are seeking highly experienced and motivated Manager to lead our Reservation & Ticketing team.
∎ Job Responsibilities:
∎ Lead and manage Reservation & Ticketing team.
∎ Identify customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.
∎ Supervise and ensure efficient handling of all reservation-related email correspondence.
∎ Keep travel advisories up-to-date for international bookings and share them with customers.
∎ Collaborate with cross-functional teams to resolve any issues or challenges promptly and effectively.
∎ Monitor and maintain high standards in call handling and email response practices.
∎ Ensure the team meets qualitative and quantitative targets, focusing on customer satisfaction.
∎ Provide regular reports to senior management with detailed updates on the department’s performance.
∎ Take an active role in the development and implementation of customer support strategies.
∎ Oversee the full booking process, ensuring accuracy and efficiency at each stage.
∎ Manage and train the team on re-issuing, re-validating, refunding, and upgrading tickets.
∎ Ensure team proficiency in operating GDS systems (Galileo, Sabre, Amadeus) and other relevant systems.
∎ Manage end-to-end booking procedures, including the creation, modification, cancellation, and issuance of tickets.
∎ Continuously improve the team's skills and knowledge by providing training and mentorship.
∎ Perform additional duties assigned by management to support company growth.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ US-Bangla Airlines (OTAs)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Dec 2024
Category: Hospitality/ Travel/ Tourism
