Manager/ Assistant Manager, Customer Support
Job Description
Title: Manager/ Assistant Manager, Customer Support
Company Name: Amber IT Ltd.
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Master of Science (MSc) in Computer Science & Engineering
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following business area(s):
ISP
Job Responsibilities:
∎ Team lead of Home Internet Customer Support team
∎ Deployment of router to setup new POP in different zone
∎ Backup and disaster recovery measures of routers.
∎ Correspondence with IIG for any route or site access related issues.
∎ Correspondence with other dept. to resolve Home Internet client various issues
∎ Ensuring QoS for proper bandwidth management of the router.
∎ Ensure Security and Network Access Control for the MIkrotik device.
∎ Preparing IP auditing, Ticket analysis and bandwidth capacity usage report for top management.
∎ Attend client's trouble ticket and respond to them to resolve critical issues.
∎ Network up gradation, installation planning and designing under the supervision and instruction of the line manager
∎ Provide Remote Support for any Complex Issues over Phone or, via remote access application while they visit Customer Premises.
∎ Work with Software Team for MikroTik API Integration
∎ Home internet call center monitor, manage and report to top management.
Additional Requirements:
∎ Age 30 to 35 years
∎ Only males are allowed to apply
∎ The applicants should have knowledge in the following area(s):
∎ Mikrotik, Lan Support, Wi-fi network etc.
∎ Good knowledge in Routing, Switching arena.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Gratuity
∎ Festival Bonus: 2
Application Deadline: 15 Dec 2020
Company Information:
∎ 3 Dec 2020
∎ Amber IT Ltd.
∎ Address : Navana Tower (7th Floor), 45 Gulshan South C/A, Circle-1
∎ Web : www.amberit.com.bd
Category: IT/Telecommunication
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