Junior System Engineer- Data Center & Virtualization

Job Description

Title: Junior System Engineer- Data Center & Virtualization

Company Name: Ensure Support Services Ltd.

Vacancy: 2

Age: At least 23 years

Job Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Engineering

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms
• Freshers are also encouraged to apply.

• Age At least 23 years

Operations & Technical Support:

·       Provide day-to-day operational and technical support for customer infrastructure environments in line with ESS service standards and SLAs.

·       Monitor data center, server, virtualization, and related systems to ensure availability, performance, and stability.

·       Proactively identify and report potential issues through continuous monitoring and routine health checks.

·       Troubleshoot OS, server, virtualization, and service-related issues and perform root cause analysis (RCA) to prevent recurrence.

·       Participate in assigned support activities, technical calls, meetings, and escalation processes as required by operations or the Head of Department.

Data Center & Virtualization Support:

·       Assist in installation, configuration, and maintenance of physical servers and virtualization platforms (e.g., VMware, Hyper-V, or equivalent).

·       Support server provisioning, patching, upgrades, and lifecycle management activities.

·       Assist in managing storage, backup, and recovery systems to ensure data availability and integrity.

·       Support backup, restore, and disaster recovery (DR) operations, including restore testing and validation activities.

Implementation, Upgrade & PoC Activities:

·       Support new infrastructure implementations, solution deployments, and system upgrade activities based on customer requirements.

·       Provide upgradation support for existing environments and assist in new technology rollouts.

·       Execute Proof of Concepts (PoC) for new technologies or solutions to validate feasibility, performance, and compatibility before production deployment.

Research, Development & Continuous Improvement:

·       Conduct research and development (R&D) activities on emerging technologies, tools, and industry best practices.

·       Assist in identifying opportunities for service improvement, automation, and operational efficiency.

·       Share technical knowledge and findings with team members to support innovation and continuous improvement.

Coordination & Stakeholder Management:

·       Coordinate with internal teams, vendors and OEM partners for issue resolution, escalations, and project delivery.

·       Support senior engineers during project execution, maintenance windows, and critical activities.

Security, Compliance & Documentation:

·       Ensure compliance with security policies, operational procedures, and industry best practices across managed environments.

·       Assist in implementing system hardening, access control, and patch management guidelines.

·       Prepare and maintain technical documentation, SOPs, architecture diagrams, and operational and support reports.

Reporting & Management Support:

·       Maintain incident, problem, and change records in accordance with organization’s processes.

·       Provide regular status updates and technical reports to supervisors and management as required.

Perform any other duties assigned by management in line with organizational goals and responsibilities.

• T/A,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2