Junior Officer/ Officer (Customer Care)

Job Description

Title: Junior Officer/ Officer (Customer Care)

Company Name: Ashulia Women and Children Hospital

Vacancy: 2

Age: 22 to 40 years

Job Location: Dhaka (Ashulia)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor degree in any discipline

• Graduate from any reputed recognized university / BBA preferably with a major in Marketing.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Age 22 to 40 years

• Typing skill minimum 15-20 Word per Minute in English.

• Billing skill (Registration, consultation, investigations, & others) in a reputed hospital will get preference.

• Should have good command in English & Bangla

• Should be energetic, self-disciplined, initiative taker, pro-active, dedicated, punctual and committed to the job.

• Should have good interpersonal and communication skills.

• Should have sound knowledge in Microsoft Office.

• Welcome all customers with appropriate manners & courtesy.

• Identify patient correctly by name, Patient ID and age/Date of birth.

• Make liaison with corporate clients for smooth transaction time to time and give feedback to the authority.

• Inform the patient about the amount due; process the transaction in appropriate manner.

• Prepare invoices for registration, consultation, investigations.

• Ensure accountability for the safekeeping of the cash.

• Listen to the patient`s queries/complaints and address the issue by himself/herself.

• Perform any other reasonable task that may be assigned to them by supervisor/Authority from time to time.

• As per company policy.