Jr. Executive/ Executive - Customer Service

Job Description

Title: Jr. Executive/ Executive - Customer Service

Company Name: Otithee Limited

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Tk. 12000 (Monthly)

Experience: --

Published: 2026-06-13

Application Deadline: 2026-06-20

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

**This is an urgent requirement so selected candidates have to join immediately.

Position Overview:

Otithee.com, a fast-growing travel-tech platform in Bangladesh, is looking for enthusiastic and customer-focused individuals to join our team as Jr. Executive/ Executive - Customer Service. The role involves managing customer interactions across phone, email and social media channels, ensuring smooth booking processes, and providing prompt support and solutions. If you're passionate about helping people and want to be part of the future of digital travel in Bangladesh, we encourage you to apply.

Key Responsibilities:

• Respond to customer queries via phone, email, live chat and social media.

• Provide accurate and up-to-date information about Otithee.com’s services, offers, and bookings.

• Handle booking requests, changes, cancellations, and follow-ups.

• Coordinate with partner hotels, resorts, and internal departments to ensure service delivery.

• Record customer interactions, issues, and resolutions in CRM or internal databases.

• Assist customers in resolving payment, booking, or service-related concerns.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Support call center agents or field teams as needed for high-priority cases.

• Maintain performance KPIs, including response time, satisfaction ratings, and issue resolution.

• Salary Review: Yearly
• Festival Bonus: 2