Customer Service (Accounts) Executive

Job Description

Title: Customer Service (Accounts) Executive

Company Name: Otithee Limited

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Travel Agent, Group of Companies

• Bachelor of Commerce (BCom) in Accounting
• Bachelor of Business Administration (BBA) in Accounting
• Bachelor of Business Studies (Pass) in Accounting

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Travel Agent, Group of Companies

• Only Male

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.

• 1–3 years of experience in Customer Service, Accounts, Finance, Banking, or the OTA industry.

• Experience in payment reconciliation and customer account management will be an advantage.

• Knowledge of online payment gateways and banking procedures.

• Ability to work under pressure and manage multiple customer queries simultaneously.

• Willingness to work flexible hours, including weekends or holidays if required.

• High level of integrity and professionalism.

Technical Skills

• Strong understanding of accounting fundamentals.

• Knowledge of bookkeeping and financial documentation.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Experience with accounting software such as Tally, QuickBooks, Xero, or similar ERP systems will be added as advantage.

• Familiarity with CRM software.

• Understanding of payment gateways, online banking, and mobile financial services.

• Ability to prepare financial reports and perform reconciliation.

• Good data entry accuracy and record management skills.

• Basic analytical and reporting skills.

Position Overview

The Customer Service (Accounts) Executive will act as a bridge between customers and the accounts department by handling payment confirmations, invoice processing, refunds, reconciliation, customer billing inquiries, and transaction-related support. The ideal candidate should possess excellent communication skills along with a strong understanding of accounting principles and customer service excellence.

Key Responsibilities

• Respond to customer inquiries regarding payments, invoices, refunds, and account statements.

• Verify customer payments received through bank transfers, mobile financial services, payment gateways, and cash transactions.

• Generate and issue invoices, receipts, payment confirmations, and financial documents.

• Process customer refunds according to company policies and procedures.

• Maintain accurate customer payment records and transaction histories.

• Coordinate with the Finance & Accounts department for payment reconciliation.

• Monitor outstanding customer payments and follow up professionally.

• Resolve billing discrepancies and payment-related issues promptly.

• Assist customers with booking payment verification and confirmation.

• Update customer account information in the CRM and ERP systems.

• Prepare daily, weekly, and monthly payment reports.

• Ensure compliance with company financial policies and accounting procedures.

• Support audit documentation by maintaining organized financial records.

• Collaborate with sales, operations, and customer service teams to ensure a smooth customer experience.

• Maintain confidentiality of customer financial information.