Jr. Executive (E-commerce Customer Care)
Job Description
Title: Jr. Executive (E-commerce Customer Care)
Company Name: The Software Engineers
Vacancy: 2
Job Location: Dhaka (Rampura)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor of Business Administration (BBA) in Marketing
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 21 to 30 years
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Salary Review: Yearly
∎ Festival Bonus: Yearly (After Completion of 1 year Job Duration)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2022
Company Information:
∎ 31 Oct 2022
∎ The Software Engineers
∎ Address : Block# D, Road # 2, House # 6, Banasree Rampura, Dhaka-1218
∎ Web : www.tsebd.org
∎ Business : Software Company, E-Commerce Services
Category: IT/Telecommunication
: Only females are allowed to apply
Source: bdjobs.com
Deadline Expired on 30th Nov 2022
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