Jr. Executive (E-commerce Customer Care)

Job Description

Title: Jr. Executive (E-commerce Customer Care)

Company Name: The Software Engineers

Vacancy: 2

Job Location: Dhaka (Rampura)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor of Business Administration (BBA) in Marketing

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 30 years
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Salary Review: Yearly
∎ Festival Bonus: Yearly (After Completion of 1 year Job Duration)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Nov 2022

Company Information:
∎ 31 Oct 2022
∎ The Software Engineers
∎ Address : Block# D, Road # 2, House # 6, Banasree Rampura, Dhaka-1218
∎ Web : www.tsebd.org
∎ Business : Software Company, E-Commerce Services

Category: IT/Telecommunication

: Only females are allowed to apply