Jr. Engineer, Support
Job Description
Title: Jr. Engineer, Support
Company Name: BTS Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in cse
∎ Minimum B.Sc in CSE with CCNA & RHCSA preferred.
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Interacting (Inbound/ Outbound call) with customers in response to their queries or complains.
∎ Interacting with different teams to faster the resolution process.
∎ Identify & resolving customer's complains.
∎ Escalate unresolved issues (tickets) to concern team & follow up.
∎ Live chatting with customer over web/WhatsApp.
∎ Reply customers query/complain on FB page.
∎ Ensure SLA time.
∎ Ensure service quality.
∎ Reply emails.
∎ Daily reporting.
Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company polices.
Application Deadline: 15 Jul 2020
Company Information:
∎ 5 Jul 2020
∎ BTS Limited
∎ Address : 4th Floor, Rupayan Karim Tower, 80 Kakrail VIP Road Dhaka-1000
∎ Business : Telecom Service (A reputeded nation wide ISP company)
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 15th Jul 2020
Similar Jobs
MERN Stack Development Trainer (Part Time / Full time)
IT Security Specialist
SEO & Digital Marketing Specialist
Database Administrator
Web Application Developer
Machine Learning Engineer
Developer
SQA Engineer
Full Stack Software Engineer (Mid-Senior Level)
Embedded System Engineer (I)
Flutter Developer
Frontend Developer
Full Stack Web Developer
Executive/Sr. Executive - IT Department
Manager, Technical Services Division
Oracle EBS Developer
Hardware & Network Support Engineer
React Developer
ICT Assistant
Senior ICT Assistant
Jr./Sr. Software Engineer - Android
Officer, IT (BRAC Healthcare Ltd.)
English Content Writer
Software Engineer (React Native)
Assistant DBA
React Native Developer
Software Engineer (.NET)
Jr. Network Engineer, Customer Care
IT Officer (Contractual)
Manager - Vendor Relationship Management [Night Shift]
Vendor Coordinator [Night Shift]
Software Engineer/Senior Software Engineer (Python/fastapi)
Lead-Business Development
Diploma Engineer
Unreal Game Developer
PHP With Laravel Trainer (Part Time / Full time)
Frontend Developer (Next.js/React.js)
Backend Developer
Software Engineer (Node JS)
Software Engineer (React JS)
Facebook Group