Jr. Engineer - Support
Job Description
Title: Jr. Engineer - Support
Company Name: BTS Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
∎ Minimum B.Sc in CSE with CCNA & RHCSA preferred.
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Interacting (Inbound/ Outbound call) with customers in response to their queries or complains.
∎ Interacting with different teams to faster the resolution process.
∎ Identify & resolving customer's complains.
∎ Escalate unresolved issues (tickets) to concern team & follow up.
∎ Live chatting with customer over web/WhatsApp.
∎ Reply customers query/complain on FB page.
∎ Ensure SLA time.
∎ Ensure service quality.
∎ Reply emails.
∎ Daily reporting.
Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2 (Yearly)
∎ As per company polices.
Application Deadline: 16 Jul 2020
Company Information:
∎ 4 Jul 2020
∎ BTS Limited
∎ Address : 4th Floor, Rupayan Karim Tower, 80 Kakrail VIP Road Dhaka-1000
∎ Business : Telecom Service (A reputeded nation wide ISP company)
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 16th Jul 2020
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