Job Description
Title: IT Support Technical Assistant
Company Name: North End (Pvt.) Ltd.
Vacancy: Not specific
Job Location: Dhaka (Shahzadpur)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering in ICT,CSE, ECE, Bachelor of Science (BSc) in ICT, CSE, ECE
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ We`re looking for an experienced Support Technician who`s flexible of location, working days and hours to support the North End`s various facilities functions in the role of IT Support Technical Assistant.
∎ Reports to : Manager & Assistant Manager - Information Technology
∎ North End Coffee Roasters is a fast-growing coffee company based across 12 locations in Bangladesh that offers its 335 employees flexible working hours, attractive benefits and a friendly corporate environment.
∎ North End Coffee Roasters is your source for fresh-roasted coffee in Bangladesh. We offer both premium quality single-origin coffees from around the world and locally-grown blends. Aside from coffee roasting, the company has also successfully established 12 coffee shops across Bangladesh. North End is known for the great care we take with clients and employees alike.
∎ Our work culture is open and supportive with a strong emphasis on servant leadership.
∎ We exist to craft great coffee and create great community.
Job Responsibilities:
∎ Investigating, diagnosing, solving software faults and troubleshooting hardware, internet problems.
∎ Monitor and maintain computer systems, networks, printers (smart Printers, label printers, etc.) and smartphones/tablets.
∎ Wi-Fi access point (Cambium, Unify), managed, unmanaged, and PoE switch configuration and troubleshooting.
∎ Installation, configuration and troubleshooting printer (network, smart, local) and camera surveillance system (NVR, DVR, IP, Analog).
∎ Maintenance, quality check, organization & cleaning of network system and equipment.
∎ Coordinate with external IT service providers/suppliers to implement IT solutions.
∎ Able to manage multiple cases simultaneously under pressure with discussions of the reporting leader.
∎ Able to provide in-person and remote support when required. Willing to move to different places (supplier office, different cafes, different departments, local markets, etc.).
∎ Other ad-hoc basis responsibilities assigned by the line manager and management.
Additional Requirements:
∎ Age 23 to 30 years
∎ Only males are allowed to apply
∎ Training/Certification: Computer Hardware, Networking (MTCNA), Windows OS will get preference.
∎ IT-related regular problem-solving skills.
∎ The applicants should have experience in the following area(s): Hardware, Operating system, Utility software, MS 365, Smart Printer, CCTV, Google workspace/drive.
∎ Hands-on experience in networking (LAN, WAN, related hardware/software).
∎ Able to adapt to the latest release of technologies/features/hardware.
∎ Strong verbal and written communication skills in both Bengali and English.
∎ Non-Muslims will get preference.
∎ Willing to move around all cafes/office location based on need.
Salary: Tk. 19750 - 28000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Years of service benefit.
∎ Attractive Company Discounts.
∎ Fantastic opportunity to develop and grow in the maintenance and repair of a highly specialized area (coffee operations) in a rapidly growing firm.
∎ Great benefits on top of an industry-competitive salary.
∎ Reasonable hours that supports work-life balance.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jan 2024
Company Information:
∎ 14 Dec 2023
∎ North End (Pvt.) Ltd.
∎ Address : Kha-47/1,Pragati Sharani, Shahzadpur, Gulshan, Dhaka.
Category: IT/Telecommunication
: Please go through carefully before you apply. You can also share your CV mentioning the subject as 'IT Support Technical Assistant' through [email protected]
