IT Support Specialist

Job Description

Title: IT Support Specialist

Company Name: BUREAU 555

Vacancy: 1

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ A bachelor’s degree in computer science, information technology, or similar

Experience Requirements:
∎ 1 to 4 year(s)

Job Responsibilities:
∎ Providing IT assistance to internal and external teams
∎ Training end-users on hardware functionality and software programs
∎ Resolving logged errors in a timely manner
∎ Monitoring hardware, software and system performance metrics
∎ Updating computer software, as well as upgrading hardware and systems
∎ Maintaining databases and ensuring system security
∎ Documenting processes and performing diagnostic tests
∎ Keeping track of technological advancements and trends in IT support

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ A bachelor’s degree in computer science, information technology, or similar
∎ 2-4 years of experience as an IT support specialist
∎ Exceptional ability to provide technical support and resolve queries
∎ In-depth knowledge of computer hardware, software (including iOS & Windows systems) and networks
∎ Experience in documenting processes and monitoring performance metrics
∎ Experience working with collaborative tools to empower a distributed workforce eg: Zoom, Padlet, Trello, Google Suite
∎ Ability to keep up with technical innovation and trends in IT support
∎ Exceptional interpersonal and communication skills

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Nov 2022

Company Information:
∎ 18 Oct 2022
∎ BUREAU 555

Category: IT/Telecommunication

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